As she was raising children with mental health needs, Milagros Vega learned how to access multiple services in Hartford. She moved to the city from Puerto Rico 25 years ago. Now she’s caring for a grandson with similar needs. Speaking in Spanish, she said when her grandson is in crisis he can become violent. She recalled calling the Hartford Police Department to intervene and calm down or take him to a nearby hospital. “Cuando él le da la crisis se pone violento, pues yo llamo para que o lo tranquilicen o se lo lleven a un hospital.” The police arrived, but the tension only increased.