Lycamobile coughs up $600K over customer data ‘failures’ Lycamobile coughs up $600K over customer data ‘failures’ Didn't provide accurate info to emergency services. Credit: Dreamstime Mobile virtual network operator Lycamobile has forked out for an infringement notice of $604,800 after the Australian telco industry regulator found “prolonged and large-scale customer data failures” by the company. The Australian Communications and Media Authority (ACMA) conducted an investigation into Lycamobile that found 245,902 instances where the telco provider did not provide accurate customer information to an industry database used by police, fire and ambulance services, and 4,207 instances where it failed to comply with ID check rules before signing up prepaid mobile customers.