Manatee Countyâs 311 call center providing more than government services during the pandemic Thursday marks one year anniversary of 3-1-1 center By Francesca Constantini | March 10, 2021 at 6:48 PM EST - Updated March 11 at 6:22 AM BRADENTON, Fla. (WWSB) - A year ago, Manatee County launched its 311 call center in order to help residents with government services, but it has since expanded. From Monday to Friday, Theresa McDaniel answers multiple calls with a goal to provide an answer. âItâs pretty busy here,â she said. McDaniel works for the Manatee County 311 center, which launched March 11, 2020. Its initial plan was to allow residents to alert county workers about things like potholes, broken sidewalks and other county services.