Ben James Smith on the roof of Mercy nightclub in Norwich which he is developing into apartments. Around the corner lives one of his tenants, Becca Booty, who has complained about problems in the house she rents from his company. - Credit: Archant A dispute between a landlord and tenant over utility bills has led to students living without heating for several days over winter. Norwich University of the Arts student Becca Booty complained to her landlord and property agent, Estateducation, in March that she and four other tenants, who live on St Faiths Lane, had had no heating for up to a week at a time when their meter ran out, meaning temperatures in the home sometimes dropped to 10C.