April 1, 2021 Winter may no longer have a grip on Michigan, but some folks might be feeling a chill just by opening their next home heating bill. Furnaces were working overtime last month because of a cold snap, and Lauren Youngdahl Snyder, vice president for customer experience at Consumers Energy, said utility customers could find their bills are 25% higher or more. “February was actually one of the five coldest Februarys on record, and so we know customers might see a little bit of sticker shock,” she said, “and we also know that there are tremendous amounts of dollars and resources available that have been untapped.”