Updated on February 22, 2021 at 8:14 am NBC Universal, Inc. A mother and son from Manchester were among those on board United flight 328 when things took a frightening turn. “It was very, very scary,” said Katherine Ford. Download our mobile app for iOS or Android to get alerts for local breaking news and weather. “As soon as I heard the impact, I immediately knew there was some damage. The plane was seriously shaking afterward,” said Sean Ford. After leaving their home in Manchester, they headed to visit family in Hawaii on Saturday. Soon after takeoff from Denver, they said they heard a pop and realized the engine had an issue.