Emma Okonji In order to support the federal government’s drive towards the National Identification Number (NIN) registration, MTN has introduced new initiatives that will increase capacity to provide enrolment services across its customer interaction touch points, which include rural locations. MTN said the initiatives would support a reliable and sustainable national identity management system for the country, which is a critical enabler that will deliver multiple benefits to the telecoms industry and the country as a whole, while supporting national economic planning and enhance security, governance and service delivery at all levels. At locations where enrolment services have been introduced, alongside its standard COVID-19 safety protocols, MTN has deployed a dynamic onsite appointment booking system designed to limit indoor crowding at its service centres and plans to launch an online version shortly.