nCino, Inc.: Cynergy Bank Implements nCino to Provide an Omnichannel and Agile Customer Experience to build digital bank with human touch LONDON, Jan. 26, 2021has adopted the nCino Bank Operating Systemto support its SME lending processes, following a successful deployment of the Coronavirus Business Interruption Loan Scheme (CBILS) with the company last year. The bank is leveraging the nCino platform to elevate digital banking for its customers and provide its employees with more time to dedicate to customer relationships through the elimination of manual tasks. In the midst of the COVID-19 pandemic, Cynergy Bank utilised nCino to process government loans, from online application through underwriting, automated decisioning, document preparation and closing. The process redefined the digital experience for its borrowers and employees as they collaborated on the same platform, reducing the need for paper-based processes. The bank then decided to expand its use of nCino to other product lines to create further operational efficiencies and improve its omnichannel customer experience.