New Research Reveals Why 60% of Companies Struggle to Maintain and Improve Their Salesforce Environment Retaining managed services providers to address shortages in skilled Salesforce personnel and following best practices help companies and organizations maximize their Salesforce investment News provided by Share this article Share this article DENVER, Jan. 14, 2021 /PRNewswire/ -- Spinnaker Support, a leading provider of Salesforce implementation and ongoing managed services, today announced the publication of a new research report, "Salesforce Customer Success: Roadblocks and Recommendations." The research indicates that while most companies plan to expand their Salesforce environment in 2021, companies are challenged by the enormity of the Salesforce ecosystem and securing the talent needed to achieve their platform objectives.