News 5 Investigates: Why are some people still unable to access unemployment benefits? KOAA Graphics Department and last updated 2021-04-01 22:39:55-04 SOUTHERN COLORADO â Our News 5 Investigates team continues to hear from viewers who say they are no longer getting the unemployment benefits they believe they are entitled to receive. As we learned, the majority of those issues boil down to fraud integrity holds that require you to verify your identity. The state's verification system requires claimants to confirm their first and last name, social security number, email address, phone number and 8-digit claim ID number associated with their account. Another way to check if there's a hold on your payments is to log into your My UI+ account.