Updated: July 17, 2021, 11:41 am Digital technology has been successfully used for appointments during the pandemic. The chief executive of NHS Grampian has revealed plans for the future of the health service as it recovers from the pandemic. Professor Caroline Hiscox stressed the system will need to be more “community-focused” with levels of ill health increasing across the region. Preventative healthcare will become more of a focus and digital technology will continue to be used for appointments. Prof Hiscox said coronavirus had changed NHS Grampian’s understanding of how services will need to adapt. ‘The world has changed around us’ “I’m not convinced we will ever go back to normal,” she said.