Niki emerges as Bharat's most trusted partner for online transactions ANI | Updated: Mar 10, 2021 16:51 IST Bengaluru (Karnataka) [India], March 10 (ANI/NewsVoir): Niki, Bharat's "full-stack Ramu Kaka" today shared that it has 3 times higher retention rate on the platform compared to the industry standard. Having their lives transformed, customers now rely on Niki for their household needs. Niki ran an extensive survey (in February 2021) among customers spread across 175 towns of Bharat on the likelihood of them recommending Niki to their family and friends - a way to calculate the Net Promoter Score. The result was an astonishing score of over 75. The internet economy 1.0 was inherently a western design built on DIY or Do-it-yourself model, which created confusion and distrust amongst the Bharat customers, mostly first time digitally transacting users.