Non-majors outperform majors in customer satisfaction By Sarah Buckley 18 December 2020 A non-major bank has topped the banking sector overall in customer satisfaction, with the big four trailing behind, according to new data. According to findings taken from Roy Morgan’s recent Customer Satisfaction Report on Consumer Banking in Australia, Beyond Bank Australia scored the highest in October with 92.3 per cent (up 2.4 per cent in 12 months). Two other non-majors came in second and third place; Newcastle Permanent achieved 90.3 per cent (up 3.6 per cent), while People’s Choice was the highest-ranked credit union, with 88.1 per cent. Although trailing behind, and down 1.0 per cent from October last year, the Commonwealth Bank of Australia (CBA) maintained its lead of the four major banks from 2019, with 77.9 per cent of customers saying they were satisfied.