PROMPT GOV'T SERVICES. Anti-Red Tape Authority (ARTA) Director General Secretary Ernesto Perez (seated right) and Strategic Action and Response Office Undersecretary Rogelio Peig II of the Office of the President (seated left) sign a memorandum of agreement at Malacanan Palace's Premier Guest House on Wednesday (Feb. 22, 2023). The MOA aims to set up a mechanism mandating government offices to ensure prompt and efficient delivery of public services. (Photo courtesy of ARTA) MANILA - The Office of the President (OP) has partnered with the Anti-Red Tape Authority (ARTA) to hold accountable government agencies that fail to act on complaints or concerns lodged through the 8888 Citizens Complaint Center (CCC). In a ceremony held at Malacanan Palace's Premier Guest House on Wednesday, ARTA Director General Secretary Ernesto Perez and Strategic Action and Response Office Undersecretary Rogelio Peig II signed a memorandum of agreement (MOA) to set up a mechanism to ensure prompt action and resolution of government offices on the public's concerns or requests. The signing was witnessed by Executive Secretary Lucas Bersamin, Senior Deputy Executive Secretary Hubert Guevarra, ARTA Undersecretary for Legal Geneses Abot, and 8888 CCC Director Bernadette Casinabe, based on a video shared by state-run Radio Television Malacanang (RTVM) on its official Facebook page. "Inked between the Office of the President's 8888 Citizens' Complaint Center and ARTA, the MOA will provide a mechanism to hold erring public officials accountable for failing to perform what is being required of them," the RTVM said. "The 8888 Citizens' Complaint Center will act as the complainant whereby government agencies will be given 72 hours to respond," it added. Failure to respond within 72 hours will prompt ARTA to issue a notice of warning to erring agencies, initiate an investigation, or file necessary charges before the Civil Service Commission (CSC), the Office of the Ombudsman, and other appropriate courts. The agreement came after 8888 CCC sought ARTA's help in enforcing the mandatory compliance with the 72-hour prescribed turnaround time, a window provided for government agencies, local government units (LGUs), and employees to respond or provide an explanation to public concerns. Peig expressed hope that with the signing of the MOA, all government offices would be mindful of their duty to serve the public and provide "prompt and efficient" delivery of services. He said the MOA between the OP and the ARTA would serve as a "subtle warning that irresponsibility and indifference can be costly to them." "The MOA sets up a mechanism to swiftly make erring public officer accountable for their nonfeasance or their failure to perform what is required of them," Peig said during the signing. Citizens may lodge their complaint, concern, or request to 8888 through calls, text messages, and 8888 website. A complaint, concern, or request lodged through any of the communication channels will be referred by the 8888 CCC to the appropriate agency within 32 minutes and should be given concrete and specific action within 72 hours from receipt of the complaint, concern, or request by the proper government agency, government instrumentality, or LGU. Under Republic Act (RA) 11032 or the Ease of Doing Business and Efficient Government Service Delivery Act of 2018, failure to render government services within the prescribed processing time is considered a violation. Those who violate the law may be punished with six months' suspension for the first offense and dismissal and perpetual disqualification from public service for the second offense. Perez assured collaboration with 8888 CCC and other government agencies in implementing RA 11032. "Not only there will (be) a delineation of functions between the 8888 Complaints Center and the ARTA, it really gave more teeth to the enforcement of the programs and initiatives of ARTA under the supervision of the Office of the President," he said. Perez also vowed to continue ARTA's anti-red tape and ease of doing business programs, in line with President Ferdinand R. Marcos Jr.'s bid for an interconnected and efficient bureaucracy. In a keynote speech, Bersamin lauded ARTA and its joint effort with the 8888 CCC to eliminate bureaucratic red tape. "The President is really hell-bent on removing red tape, delays in the bureaucracy. And I expect that this one will be the first of more (MOAs) to happen betweenyou and the other relevant agencies of the government," Bersamin said. (PNA) }
Related Keywords
Malacanan , Lanao Del Sur , Philippines , Manila , Malacanang , Antique , Bernadette Casinabe , Ferdinandr Marcos Jr , Ernesto Perez , Lucas Bersamin , Hubert Guevarra , Radio Television Malacanang , Response Office Undersecretary Rogelio Peig , Red Tape Authority , Efficient Government Service Delivery , Office Of The Ombudsman , Civil Service Commission , Complaints Center , Citizen Complaint Center , Facebook , Citizens Complaint Center , Anti Red Tape Authority , Complaint Center , Malacanan Palace , Premier Guest House , General Secretary Ernesto Perez , Strategic Action , Executive Secretary Lucas Bersamin , Senior Deputy Executive Secretary Hubert Guevarra , Legal Geneses Abot , Republic Act , Doing Business , Efficient Government Service Delivery Act , President Ferdinand , Prompt Gov 39t Services Anti Red Tape Authority Arta Director General Secretary Ernesto Perez Seated Right And Strategic Action Response Office Undersecretary Rogelio Peig Ii Of The President Left Signa Memorandum Agreement At Malacanan Palace 39s Premier Guest House On Wednesday Feb 22 , 023 The Moa Aims To Set Upa Mechanism Mandating Government Offices Ensure Prompt And Efficient Delivery Of Public Services Photo Courtesy Arta Manila Office President Op Has Partnered With Anti Red Tape Authority Hold Accountable Agencies That Fail Act On Complaints Or Concerns Lodged Through 8888 Citizens Complaint Center Ccc Ina Ceremony Held At Malacanan Palace 39s Premier Guest House Wednesday , Rta Director General Secretary Ernesto Perez And Strategic Action Response Office Undersecretary Rogelio Peig Ii Signeda Memorandum Of Agreement Moa To Set Upa Mechanism Ensure Prompt Resolution Government Offices On The Public 39s Concerns Or Requests Signing Was Witnessed By Executive Lucas Bersamin , Rta Undersecretary For Legal Geneses Abot , Nd 8888 Ccc Director Bernadette Casinabe , Ased Ona Video Shared By State Run Radio Television Malacanang Rtvm On Its Official Facebook Page Quot Inked Between The Office Of President 39s 8888 Citizens 39 Complaint Center And Arta , He Moa Will Providea Mechanism To Hold Erring Public Officials Accountable For Failing Perform What Is Being Required Of Them , Uot The Rtvm Said Quot 8888 Citizens 39 Complaint Center Will Act As Complainant Whereby Government Agencies Be Given 72 Hours To Respond , Uot It Added Failure To Respond Within 72 Hours Will Prompt Arta Issuea Notice Of Warning Erring Agencies , Nitiate An Investigation , R File Necessary Charges Before The Civil Service Commission Csc , He Office Of The Ombudsman , Nd Other Appropriate Courts The Agreement Came After 8888 Ccc Sought Arta 39s Help In Enforcing Mandatory Compliance With 72 Hour Prescribed Turnaround Time , A Window Provided For Government Agencies , Local Government Units Lgus , Nd Employees To Respond Or Provide An Explanation Public Concerns Peig Expressed Hope That With The Signing Of Moa , Ll Government Offices Would Be Mindful Of Their Duty To Serve The Public And Provide Quot Prompt Efficient Delivery Services He Said Moa Between Op Arta Asa Subtle Warning That Irresponsibility Indifference Can Costly Them Sets Upa Mechanism Swiftly Make Erring Officer Accountable For Nonfeasance Or Failure Perform What Is Required , Uot Peig Said During The Signing Citizens May Lodge Their Complaint , Concern , R Request To 8888 Through Calls , Text Messages , Nd 8888 Websitea Complaint , R Request Lodged Through Any Of The Communication Channels Will Be Referred By 8888 Ccc To Appropriate Agency Within 32 Minutes And Should Given Concrete Specific Action 72 Hours From Receipt Complaint , R Request By The Proper Government Agency , Government Instrumentality , R Lgu Under Republic Act Ra 11032 Or The Ease Of Doing Business And Efficient Government Service Delivery 2018 , Ailure To Render Government Services Within The Prescribed Processing Time Is Considereda Violation Those Who Violate Law May Be Punished With Six Months 39 Suspension For First Offense And Dismissal Perpetual Disqualification From Public Service Second Perez Assured Collaboration 8888 Ccc Other Agencies In Implementing Ra 11032 Quot Not Only There Will Bea Delineation Of Functions Between Complaints Center Arta , T Really Gave More Teeth To The Enforcement Of Programs And Initiatives Arta Under Supervision Office President , Uot He Said Perez Also Vowed To Continue Arta 39s Anti Red Tape And Ease Of Doing Business Programs , N Line With President Ferdinandr Marcos Jr 39s Bid For An Interconnected And Efficient Bureaucracy Ina Keynote Speech , Ersamin Lauded Arta And Its Joint Effort With The 8888 Ccc To Eliminate Bureaucratic Red Tape Quot President Is Really Hell Bent On Removing , Elays In The Bureaucracy Andi Expect That This One Will Be First Of More Moas To Happen Betweenyou And Other Relevant Agencies Government , Uot Bersamin Said Pna ,
vimarsana.com © 2020. All Rights Reserved.