Operational Design & Support From: Contents Operational Design & Support learning You ensure your colleagues have what they require to do their jobs, promoting standards and making sure our products and services meet peoples’ needs, ensuring understanding of the customer journey. Formal learning (10%) 10% of all your learning should be met by e-learning, workshops or accredited qualifications. We’ve provided you with learning opportunities curated from across the external market and Civil Service learning platform (LPG) to help you with learning in all key areas for your development. Social learning (20%) 20% of all your learning should be met by working with others, sharing stories and information with each other. We’ve provided you with a series of YouTube videos, blogs, career stories, leadership videos, and learning to enable you to share learning with your peers, colleagues and team.