By Ry Crozier on May 10, 2021 11:50AM Podcast: How an ex-Salesforce VP is gamifying cloud training. Optus has restructured its enterprise business into a series of “digital practices”, areas of “deep specialisation” that are set up to work collaboratively on both internally-facing and external customer projects. Speaking as part of the CXO Challenge series on The iTnews Podcast, Optus Enterprise vice president of customer solutions and cloud Theresa Eyssens talks about her arrival at the telco, the new structure of its enterprise business, and ongoing efforts to train thousands of staff in the cloud. Eyssens joined Optus in August last year, coming from Salesforce where she was vice president of customer success in Australia and New Zealand. She also previously spent a combined 26 years at IBM.