First published on Thu 25 Feb 2021 02.00 EST My 11-year-old daughter made more than 300 in-app purchases over five days on Roblox, the online games platform, resulting in a £2,400 bill on my wifeâs PayPal account. At the time, my wife was in ICU recovering from a 15-hour operation to remove a brain tumour. Incapacitated, and without access to her phone, she was unable to authorise or monitor this spending. The first I knew about it was when our bank informed us that we had exceeded our overdraft limit. My daughter managed to make 48 separate purchases, totalling almost £250, in a single day. At what point does a company step in to investigate this level of activity?