Outcomes-Focussed Regulation: A Measure Of Success? - Speech By Charles Randell, Chair Of The FCA And PSR, To The Building Societies Association Date Highlights: Focussing on the best consumer outcomes is the right thing to do – but it’s not yet fully embedded in everything that we and financial services firms do. By defining the right outcomes, measuring them even more and acting on the results even faster with an enhanced data capacity, we will be able to target our interventions more effectively. Being transparent about outcomes drives us to act and increases our accountability. 'Groundhog Day' is my favourite movie. I could happily watch it over and over again - in fact, I could watch it every day. Its message is uplifting: by changing your everyday actions to achieve your goals, sometimes in small ways, you can produce better outcomes - not only in your own life, but in the lives of everyone around you.