As we noted in our Outsourcing 2021 webinar last week, a lot has happened and changed in the last 12 months since January 2020. There have been significant and unprecedented changes in the way our companies do business, the way we engage and interact with colleagues, and the way we interact with external parties, including how our companies and each of us leverage technology to market, process transactions, and otherwise communicate. Outsourcing solutions and relationships have evolved – or perhaps adapted – over the past year to scale to increases and decreases in demand, to respond to different work models (include remote working) and to facilitate and implement new technologies at a rapid pace. Outsourcing has shifted from a primarily cost savings mechanism to an important part of many companies’ multifaceted ecosystem, enabling diverse sources of supply and delivery locations, resiliency, scalability, speed to implementation, and innovation.