Pa. Department of Labor & Industry adding 500 new staff members to answer calls “To the individuals on unemployment programs who’ve struggled to reach one of our customer service representatives, we’ve not only heard you – we listened,” Berrier said in a news release. Share Updated: 5:20 PM EST Mar 10, 2021 Pa. Department of Labor & Industry adding 500 new staff members to answer calls “To the individuals on unemployment programs who’ve struggled to reach one of our customer service representatives, we’ve not only heard you – we listened,” Berrier said in a news release. Share Updated: 5:20 PM EST Mar 10, 2021 Hide Transcript Show Transcript