Pandemic complicates complaint investigations : vimarsana.co

Copyright © 2020 Albuquerque Journal
AFR Rescue Paramedics and Albuquerque Ambulance personal wear their Personal Protective equipment while responding to a sick call at a Nursing Home.(Adolphe Pierre-Louis/Journal)
Policing nursing homes and assisted living facilities during the pandemic has been difficult.
The Centers for Medicare and Medicaid Services halted on-site surveys by state agencies in March and the volunteers who work for the state’s Aging and Long-Term Care Department have been unable to enter nursing homes to respond to complaints.
In 2019, for instance, the state assigned 222 allegations of abuse to be investigated. In 2020, that number dropped to 52.
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Despite the pandemic, department Secretary Katrina Hotrum-Lopez says, the department continues to receive complaints ranging from abuse to social isolation. Some, such as lack of visitation, are related to COVID-19 precautions.

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