Catholic Health Australia Catholic health and aged care operators are calling on government to create clear lines of communication to avoid the confusion that beset the sectors at the height of the COVID pandemic. A new review into operations, Lessons Learnt from COVID-19, has found multiple data requests, junior staff in the bureaucracy as contacts, and a surge workforce that was untrained and unprepared to work with COVID-affected patients were some of the challenges facing operators. The report was compiled by Catholic Health Australia in conjunction with Australian Catholic University, and surveyed executives from four major providers in Victoria: Mercy Health, St John of God Healthcare, St Vincent’s Health Australia and Villa Maria Catholic Homes.