WGAL continues to hear from viewers who are still waiting for unemployment benefits and finding it a challenge to make contact with the Pennsylvania Department of Labor & Industry.“I haven't received one benefit for the past four weeks,” Rachael McLaughlin said.McLaughlin said that when she was able to return to work after recovering from COVID-19, she was told she no longer had a job.She said she applied for unemployment and received a letter asking for additional documents for verification.“It was literally me sitting in my house all day long, hitting the button and then ending it as soon as I got the redial. And I did that over and over and over again from 8 o’clock in the morning to 3:35 in the afternoon,” she said.McLaughlin finally got through weeks later. She said she was told to email or fax additional documents and that she would receive a response after that."I said, 'Well, how long is that going to take because I'm a single mom of three. I literally have nothing left in my bank account,’” she said.As of Tuesday, she hadn’t heard back from the state.Joanna Griner is also struggling. She is a waitress who was only able to work part-time when the pandemic hit.Because she didn’t make enough to be eligible for unemployment, she applied for Pandemic Unemployment Assistance."I only get $195 a week. Like, what am I supposed to do with that?" she said.Griner said on top of her $700 rent – which she is behind on – she’s also trying to find a way to cover other expenses that include utilities, food and car insurance.She said she relies on family and friends to get by.“Borrowing, borrowing, borrowing. Literally as soon as I get my money, I have to pay back the people that I borrowed from, and then I’m left with nothing,” she said.