Pet owners find dogs dead, missing after using a pet-sitting app in South Carolina Share Updated: 3:40 PM EDT Jul 19, 2021 Kylie Jones Share Updated: 3:40 PM EDT Jul 19, 2021 Hide Transcript Show Transcript NIL:GE TWO PET OWNERS CALLING THIS A NIGHTMARE. THEY SAY THEY LEFT THEIR DOGS WITH SITTERS THEY FOUND ON AN APP CALLED ROVER. GAY: THEY EACH GOT SHOCKING NEWS WHILE THEY WERE AWAY. KYLIE, WHAT HAENPPED? KYE: ONE COUPLE LEFT ON VACATION AND CAME HOME TO THEIR DOGS MISSI INGN A HEARTBREAKING TURN OF EVENTS. EYTH FOUND ONE DOG HERE DEAD. THANKFULLY, THEYID D FIND THEIR OTHER DOG ALIVE, BUT A SECOND OWNER IS DESPERATELY LOOKING FOR HER DOG. >> WE HAD NO INDICATION ISTH COULD HAPP.EN KYLIE: IT’S NEWS NO PET OWNER EVER WAN TTSO GET. >> WHEN YOU BOOK SOMETHING THROUGH A WEBSITE LIKE THIS,OU Y PUT A LOT OF FAITH IN THE REVIEWS. I READ EVERY REVIEW AND I DIDN’T SEE ANYTHING THAT SEEDEM PROBLEMAC.TI KYLIE: THIS WAS ELIZABETH SNELL’S FIRSTIT ME USING THE ROVER PET-SITTING APP. PASSING THROUGH MAULDIN SHE DROPPED HER DOG TONY OFF WITH A SITTER SHE FOUND ON THE AP >> WHEN WE GOT TO THE BEAC IH, GOT A TEXT FROM HER THAT HE HAD BOLTED OUT OF HER FRONT DOOR WHICH WAS SURPRISING TO HEAR BECAUSE HE’S ONLY 15 POUNDS. KYLIE: SNELL RACED HOME SEARCHING UP AND DOWN FOR TONY. SHE SAYS THEIT STER HELPED IN THE INITIAL SEARCH BUT THEWENTN SILENT FEELING HELPLESS, SHE REACHED OUT TO ROVER. >> I HAVE BEEN TRANSFERRED MULTIPLE TIMES AND THINGS HAVE BEEN KIND OF UNSATISFACTORY WITH TAKING THIS SERIOUSLY. KYLIE: SNELL ISN’T ALE.ON JESSICA MANNING AND HER FIANCE LEFT THEIR DOGS DANA AND HAMBINO IN THE HANDS OF ANOTHER SITTER FROM REROV. >> WE GOT THE CALL THAT THEY WERE LOOSE IN THE SITTER’S NEIGHBORHOOD AND WHEN PEOPLE CHASED AFTER THEM, THEY WENT OFF IN DIFFERENT DIRECTIONS AND REWE GONE. KYLIE: TY HEFOUND DANA THE NEXT DAY DEAD ON THE SIDE OF THE ADRO BY ARMSTRONG ELEMENTARY SCHOOL. >> SHE WAS HIT SO HARD, IT WAS ALMOST HARD TO RECOGNIZE HER. KYLIE: THE EASLEY COUPLE ALSO REACHED OUT TO ROVER. >> MY DOG IS STILL MISSING. I’VE ALREADY LOST ONE. DO SOMETHING. DO ANYTHING. KYLIE: SEVERAL DAYS LATER THEY FOUND HAMBINO ABOUT A MILE DOWN WHITE HORSE RO.AD FFWY NEWS 4 REACHED OUT TO ROVER ABOUT BOTH CASES IN A STATEMENT THE COMPANY SAID IN PART QUO.TE -- "OUR TRUST AND SAFETY TEAM IS ACTIVELY INVESTITIGANG THESE INCIDENTS AND WILL TAKE APPROPRIATE ACTIONS, INCDINGLU REMOVING SITTERS FROM OUR COMMUNITY." BOTH FAMILIES WILL BE FULLY REFUNDED FOR THEIR BOOKINGS, AND WE WILL COVER ANY VETERINARY COSTS. KYLIE: THE OWNERS SAY ROVER ALSO SENT FLYERS AND OFFERED A REWARD BUT SAY NONE OF IT WILL BRING THEIR DOGS BACK. THEY WANT MORE ACCOUNTABILITY FOR WHO IS ALLOWED ON THE APP SO IT DOESN’T HAPPEN AGA.IN >> IT SEEMS LIKE IT WAS ON US TO FIND OUR DOGS WHEN WE DIDN’T LOSE THEM IN THE FIRST PLACE. KYLIE: ROVER ADDED THAT ALL OF ITS SITTERS TO HAVE TO PASS BAS SITTERS TO HAVE TO PASS CKGROUND CHECKS. AS FOR THE OWNERS, THEY WON’T BE USING THE APP ANYTIME SOON. FOR ROVER’S FULL STATEMENT YOU CAN HEAD TO OUR WE