email article I was trained in delivering bad news. I knew what to expect. I knew the questions that would come. I have learned the stages of grief. More importantly, I had done this before many times in the past 15 years. This is my job and my responsibility, I told myself. I got to work earlier than usual, diffused some comforting essential oils, and did my routine 10-minute morning meditation. Then I slowly sipped my tea and read through the reports once more. I thought about all the possible questions and combed through to see if I had missed anything and had a plan formulated.