Process, People, Technology When it comes to the adoption of technology, manufacturers need to take a strategic approach that brings processes, people and technology together. A recent survey conducted by the Made Smarter North West pilot of small businesses operating in the region, found that too many were operating without a strategic plan when it came to digitalisation and investing in new technology. âManufacturers recognise that digital tools and technology are essential to remain competitive, cut costs, increase growth, and enhance the customer experience, and without capitalising on the opportunities digital technology offers, risk getting left behind,â said Donna Edwards, programme director for the Made Smarter North West pilot. âBut it is also clear that too many makers have employed technology without the technical understanding of which areas to focus on first â which leads to disparate, disconnected equipment, and increases the risk of wasted time, money and effort.â