Three highlights of 2020 Comfort as a Service: Eneco, a Dutch utility, are already trialling this in 60 new build homes. We have seen an increasing number of heat as a service propositions over the past few years, but this is the first true comfort as a service offering we’ve seen, where the supplier takes all the risk, and the customer pays a fixed fee. On top of that, Eneco provides heat pumps and PV optimisation, so it’s possible for these buildings to be net zero – the PV supplies all the heat pump electricity. It’s an exciting proposition. Decarbonisation as a mainstream theme: A recent whitepaper we published with Alpiq, a European energy company, looked at 3 Ds: decarbonisation, digitalisation and decentralisation. What came out of that clearly is 2020 has seen decarbonisation become a huge mainstream theme, which is almost just accepted as the norm. If more companies like Shell continue to declare net zero emissions by 2050, or announce energy strategies like BP, surely we are at a tipping point.