The study found that the economic, political, and societal challenges of 2020, along with the subsequent K-shaped recovery, divided the professional services industry into clear winners and losers. One of the key differentiators between firms that were able to thrive in this environment rather than just survive is that 85% of the best-performing firms use a commercial Professional Services Automation (PSA) solution like Projector. In the 2021 Professional Services Maturity™ Benchmark, Projector users rated their satisfaction with Projector at 4.64 out of 5. This was the highest level of PSA software satisfaction among all of the PSA solutions represented, and significantly higher than the benchmark average across 561 respondents of