Melissa Dunne Microsoft Canada’s head of human resources, talks about the challenges of the coronavirus pandemic, implementing DEI measures and supporting employee mental health Q. What top challenges do you face in your role? A. It will come as no surprise that many of the challenges I currently face in my role result from the pandemic. As our chief executive officer, Satya Nadella said recently, ‘we have participated in the largest at-scale remote work experiment the world has seen and it has had a dramatic impact on the employee experience.’ This applies to countless organizations across the globe, including Microsoft.