Rail passengers no longer ‘ladies and gentlemen’ as train operator commits to ‘inclusive’ language LNER to review announcements made by staff on board its trains after complaint from non-binary passenger 13 May 2021 • 6:01pm London North Eastern Railway's social media account said its staff 'should not be using language' that was not inclusive Credit: Yui Mok/PA Wire A train operator has said its conductors will be warned to stop using the phrase "Ladies and gentlemen" following a complaint from a non-binary passenger. London North Eastern Railway said train managers would be told not to use the greeting to avoid offending passengers who might identify as neither male nor female.