RBI proposes 24x7 helpline for digital payment services February 05, 2021 All bank branches to be brought under CTS clearing mechanism The Reserve Bank of India on Friday announced setting up of a 24x7 helpline for digital payment services as well as enabling participation in CTS clearing across all bank branches in the country. Noting that its Payment Systems Vision document envisages setting up a 24x7 helpline for addressing customer queries on various digital payment products, the RBI said the helpline will, in addition to building trust and confidence, also reduce expenditure on both financial and human resources, otherwise incurred for addressing queries and grievances.