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RBI asks banks to implement image-based Cheque Truncation System in all branches by September 30

The CTS is in use since 2010 and presently covers around 1,50,000 branches. All the erstwhile 1,219 non-CTS clearing houses (ECCS centres) have been migrated to CTS effective September 2020. ....

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RBI proposes 24x7 helpline for digital payment services - The Hindu BusinessLine

RBI proposes 24x7 helpline for digital payment services
February 05, 2021
All bank branches to be brought under CTS clearing mechanism
The Reserve Bank of India on Friday announced setting up of a 24x7 helpline for digital payment services as well as enabling participation in CTS clearing across all bank branches in the country.
Noting that its Payment Systems Vision document envisages setting up a 24x7 helpline for addressing customer queries on various digital payment products, the RBI said the helpline will, in addition to building trust and confidence, also reduce expenditure on both financial and human resources, otherwise incurred for addressing queries and grievances. ....

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