Red Cross provides emotional support to front-line workers and public The nonprofit's Virtual Family Assistance Center Call Center provides emotional support, according to officials, and assists people in finding the resources they need. The call center was created during the coronavirus pandemic. 4:00 am, Apr. 2, 2021 × Essentia Health-St. Joseph's Medical Center nurse Roxanne Reabe talks Monday, Oct. 19, during a rally for nurses who were picketing in front of the Brainerd hospital. Steve Kohls / Brainerd Dispatch Sometimes help is just a phone call or a mouse click away. The American Red Cross created its Virtual Family Assistance Center in May because of the coronavirus pandemic to emotionally support front-line workers and others dealing with grief and stress.