Reinventing Products, Offerings to Cater to Changing Preferences New culinary experiences and dining options, staycations and gourmet food delivery offer exclusivity Illustration by Raj Verma 2020 will leave its mark in history - as a year that altered lives and businesses, and reshaped the travel and hospitality landscape forever. The pandemic posed an unprecedented challenge and created a new, altered reality. Of all industries, travel was the worst hit. The first quarter of FY21 was a washout, as travel for both work and leisure came to a complete halt. With technology enabling remote working and several companies actively fostering work-from-home ethos, things were looking quite bleak for the hospitality industry.