A study published in the journal Applied Ergonomics compared the standardised processes set out for community pharmacists to follow when dispending medication to what happens in reality. A gap was revealed and researchers also looked at the reasons for this. The research, "Mind the gap: Examining work-as-imagined and work-as-done when dispensing medication in the community pharmacy setting"*, was conducted by the National Institute for Health Research Greater Manchester Patient Safety Translational Research Centre (NIHR GM PSTRC). The Centre is a partnership between The University of Manchester and Salford Royal NHS Foundation Trust. The research involved observing pharmacists and pharmacy staff as they conducted the task of dispensing, and comparing this with what was documented to happen according to the procedures. The actions involved in dispensing were mapped out in detail, through the use of a human factors technique called task analysis. A focus group of community pharmacists helped the researchers understand why some of these differences between written standardised procedures and reality exist.