The Ombudsman has been investigating the High and Complex Framework since early 2019. The investigation centred primarily on the shortage of specialist hospital accommodation and the conditions in which some people are being accommodated. “We accept the Ombudsman’s recommendations in this report,” says the Ministry’s Director-General of Health, Dr Ashley Bloomfield. “It’s been important to the Ministry to cooperate with this investigation and assist where we can. “We’ve taken time to review this report and the Ombudsman’s recommendations. The Ministry has always been committed to protecting the rights of people supported by the Framework and improving their quality of