By Madalyn O'Neill Apr 8, 2021 6:58 PM MADISON, Wis. – Many are breathing a sigh of relief that they’re now eligible for the COVID-19 vaccine, but it can quickly lead way to frustration when trying to book an appointment. Vaccine demand still outpaces supply, meaning not enough appointments to go around. While many are trying to answer the call to get vaccinated, Stacey Knott is taking calls to get people scheduled. On her busiest day, the reception team supervisor at Group Health Cooperative’s Capitol Clinic took more than 100 calls. She just expects that to get busier. “(Call volume) increases every time a group becomes eligible,” Knott said, adding that the behind-the-scenes work has been a huge task. “It’s planning day to day on what schedules are going to be open, how far out are we going to schedule, how much vaccine are we going to get?”