treat you with courtesy and professionalism and address any issues efficiently communicate with you in clear, straightforward language provide physical and online environments that are conducive to research and study, and are accessible for all Australians welcome your suggestions and comments deal promptly and appropriately with feedback. Our purpose The Library ensures that documentary resources of national significance relating to Australia and the Australian people, together with significant non-Australian library materials, are collected, preserved and made accessible through the Library and through collaborative arrangements with other libraries and information providers. By offering a strong national focus in all that we do, and cooperating with others who share our goals, we support learning and creative and intellectual endeavours, and contribute to the continuing vitality of Australia’s diverse culture and heritage.