In a March 2020 LawFlash, we highlighted that restrictions on service delivery locations and remote work could become key issues during the pandemic. Remote work was one of our five key issues in outsourcing and managed services in a follow-up article in June 2020. Our experience has since proven both articles to be correct. This Contract Corner will review the specific provisions that need to be reviewed based on continued remote work arrangements. SERVICE DELIVERY LOCATIONS Service agreements (including templates) may specify service delivery locations from which the supplier is permitted to provide the services, or at which certain levels of personnel must be maintained. Those agreements frequently provide that no service provision is permitted if not from specified services locations, except by waiver or amendment. The length of time in which the remote work model has been adopted and will likely continue at least in some form renders this approach unsustainable.