In and one being double than the other. What we liked about the contract thats before you and that we support is the ability to lock in a longterm rate that is low, and free us up to do what we want to do which is get to zero waste because thats the solution. We hope this is the last landfill contract we have to sign because getting to zero means nothing, no more hauling waste,ing in except putting it back in the stream and going to the green and the blue and this contract will give us the ability to do that and we fully support the department. Thank you. Next speaker please come up. Good morning mr. Farrell and committee members. My name is John Lynn Smith and outside counsel to Waste Management. Honesty i dont know where to begin. There are a lot of statements made that are contrary to the rfp issued but a couple of points i want to make. One is i sent the committee and the full board of supervisors a letter this monday outlining the process that has been conducted since 2008 with the rfq leading up to the proposal to enter into a contract today with recology. I want to make sure that is part of your record. I hope you have it and if you dont i have a copy and can give it to you. I wanted to bring to your attention a couple of things about the deal. When the rfp was issued it was a 10 year deal or 5 million tons of disposal, whichever comes first. It wasnt a 5 millionton deal. It was going to be from 2015 to 2016 or 2025 or 2026 or 5 million tons and whichever came first. When the resolution was presented to the board of supervisors on june 1, 2015, this year, the resolution was seeking approval for a 10 year contract, not a nine year contract. The effort to make it nine years not for transparency or the ability to come back to talk about this again. Its basically so anybody can avoid a referendum, make it an administrative act and not a legislative act. The other point its not 40 miles difference. Its 2,000 miles difference. 50 trucks times 40. That is what triggers the need for an eir and why the sierra club is fully advocating a full eir is done and by not going to the board for the approval you pushed off the appeal for another couple of months and recology and the department that are engaged in the process can get the contract up and running. Sir, thank you. Your time is up sir. [inaudible] off mic . Okay. Thank you. Next speaker please. Supervisor tang, supervisor farrell and supervisor mar thank you for having me today. I work for the gate gate Golden Gate Association and paused because restaurants produce a large amounts of food waste we have a strong commitment to posting and having affordable ratings makes it possible for all restaurants to do it. We love the fact that farms and wineries use the waste and food comes full circle on the table of the member restaurants. Recology has been supportive of the Restaurant Industry and had a representative for troubleshooting and our needs. This is a strong one to allow restaurants to implement green practices without breaking the bank and different from members in oakland dealing with Waste Management and we support recology. Thank you very much. Next speaker please and if anyone else wishes to speak please line up and two minutes each. Good morning. I am paul pender gas and here to speak on the San FranciscoSmall Business network and 14 business organizations here in San Francisco and chair the golden gate policy for San Francisco and i am here to speak on recology and they have been active partners with Small Business and not just attending events and actually responsive to the needs and the phone calls and emails that Small Business interact with recology on a daily basis. They are a shining example how a business can be responsive to the Small Business community. We only need to look at oakland to see how Small Business cant work with Certain Companies and we are in support of recology and the contract moving forward. Thank you very much. Thank you. Next speaker please. Good morning. David pillpel speaking as an individual and i have been involved with these issues in the city and area including the rate setting process through the department of public works and the residential refuse collection and rate board and i am familiar with the 1932 ordinance and all the things related to that. I have expressed some concerns about the proposed agreement and a little bit about the process to both department of the environment staff and recology. They have been both responsive and addressed a number of my concerns. However i think at this point and i am sorry i missed the presentation earlier i think the department of the environment should provide a copy of the agreement to the board if that hasnt been done and allow the public some time not a long period of time, but maybe a few days to comment on the latest version of the proposed agreement before signing and entering into it so if there are other concerns particularly about going to the nine and six scheme with the 50 truck limit et cetera that they can be reviewed before any decision to approve the agreement by the department of the environment. Any other concerns that i might have i am happy to put in writing again to department of the environment. Doe and copy the board. I understand there will be some kind of hearing on tuesday but then not considering the substance of the appeal at this time. Thank you very much. Thank you very much. Any other members of the public wish to comment on this item . Okay. Seeing none. Public comment is now closed. [gavel] colleagues this is simply a hearing item at the moment. We can make a motion to file this item. However if there are questions or comments at this time we can entertain them. Okay. Supervisor mar. Just quickly i think i want to say the two elephants in the room are two powerful entities, recology definitely very influential clearly in this hearing today and the proposal that the panel as approved and this board unanimously over time and also a texas based Large Corporation that has at times bullied and intimidated Oakland City Council members and others and ballot measures and lawsuits, so i know this hearing is useful to hear the updates but my hope is we focus on the environmental benefits as joshua mentioned and ms. Raphael proposed and i am hoping that the two elephants in the room dont pull us away from the zero waste goals and the Greenhouse Gas issues and the truck 20 more miles per trip and we shouldnt gloss over that as well but i am appreciative of this and its been many years from supervisors before i got on this board and i think these are big issues but lets focus on the environmental impacts and our very aggressive Climate Action goals for our city. Thank you. Okay. Thank you supervisor mar. Okay. With that i know we will continue to be working on this item and throughout this and beyond so with that colleagues i would like to entertain a motion to file item 15. All right. I make a motion to file the hearing. Okay. Motion by supervisor tang. We can take that without objection. Madam clerk can you call item 16 please. Item 16 hearing on the control ors report and for office of economic and Workforce Development and office of Small Business, the controller, the planning department, office of building inspection and other city departments involved with the permitting process for. Businesses to report. Thank you. This is sponsored by supervisor tang. So supervisor take it away. Thank you very much colleagues for entertaining this hearing today in response to a report by the Controllers Office and took a deep look how the citys permitting process works especially as it rer tains to restaurants so the purpose is identify ways that we can make sure citys permitting process even more efficient for those looking to start or expand restaurants here in San Francisco and hopefully from the lessons that we learn from the collaborative efforts, through the reports and other efforts by city departments that we can apply these lessons to other industries and for us at least for me its about writing a better experience for our customers by the people looking to start or expand a business here in San Francisco, and i know there have been efforts in the past to tackle this issue and what is different this time around is that i feel that we have approached this in a more comprehensive manner. For one we have a new online Small Business portal in San Francisco and credit the team for bringing that up online and the Controllers Office report and is one of the most comprehensive to date and we made investments in the office of economic and Workforce Development and i have seen first hand how that customized and personalized support that office has been providing to people has changed over the years. Even several years ago when i was looking as a legislative aid and i was the main person trying to facilitate the relationship between the departments so now to have oewd to do that with the merchants is beneficial but of course there is more work to be done. I know there are some Small Businesses here today and many we encountered in our work that shared Horror Stories or impediments they experienced while trying to make the way through the permitting process so we want to identify where the kinks are and in the future we can make this a better process, but before we begin i want to highlight some of the positive things that i think have happened in the past so as i mentioned earlier the Small Business portal. We have completed phase one and the next step through this hearing were going to gather some information that we can hope to move into phase two to bring for example permits that you can fill out online and payments submit online as well. We have in the last budget process thanks to the committee and the Mayors Office and funding new Client Service manager hosted through the office of economic and Workforce Development and that person would be assigned to facilitate the permitting process across the departments for those looking to expand businesses in San Francisco so in the coming years really just looking forward to working with the city departments as we try to move towards a true one stop shop as we colocate various departments in the site inhabited by the goodwill on van ness and i wanted to layout the process today and i will call up todd from the office of economic and Workforce Development. Secondly i would like to bring up jane to talk about the business portal and ryan hunter from the Controllers Office to present their report and the office of Small Business and we have representatives available to answer questions and the planning department, dbi, department of Public Health and the tax and Treasurers Office and the Fire Department so with that said lets begin with you. Thank you so much supervisor tang. I appreciate the leadership on this issue and calling this hearing today. From day one the mayor has been this a priority and between the invested neighborhoods program, loans, targeted customized assistance for Small Businesses we have lead the effort with the city with great support from the committee and i want to thank you from that but we heard from Small Businesses from each of you and from the Small Business commission that the process needed to be improved and thats why in 2014 again through with Partnership Within oewd and office of technology and office of Small Business we launched a comprehensive business portal as you mentioned supervisor tang and brought that information into one place and most importantly shared that information from the perspective of a business. What its like for a business to interface with government opposed to how government is structured. As you mentioned jane will be up in a moment to share an update on that but sharing how a process works isnt the same as making a process better and thats where the second half of the initiative is focused and i want to acknowledge the office for the report on business streamlining and ryan hunter will be up here in a moment to do a briefing out of that report. But i think most importantly what comes next . What are those recommendations are going to be implemented to make a real impact for the Small Businesses and thanks to the mayor a budget as well as the support of this committee. Were going to be launching a Small Business accelerating team with a Client Services manager as you mentioned supervisor tang and regina will be up to talk about the implementation of that initiative as well as a couple of others focused on making these recommendations real. One final point before i hand it over to jane. This initiative is interagency and requires strong collaboration and i havent seen such collaboration as with this effort and i want to thank and acknowledge the range of departments here today and department of technology and ben the controller, treasurer cisneros, john from planning and dbi and barbara and her team and chief hayes white from the Fire Department. Its a team effort. We know the work isnt done and looking forward to present this to the committee today and next steps and questions and with they will bring up jane. Thank you very much. Good morning supervisors. Thank you so much for having us present to you today. I am going to talk to you about where we were at the state of Small Businesses. The approach we took to building the San FranciscoSmall Business portal and share the outcomes from the last eight months and where were going next and feels like yesterday i was here in front of the budget and finance subcommittee to ask for the funding for the business portal and here we are eight months later so if we could go to the slide please. I like to call this the worse slide ever. The reason is this a representation of what the Small Businesses have to go through. Not only do they have to visit geographically dispersed departments and dig through websites and oftentimes if they find the information theyre looking for and its boroughed a lot of municipal code we dont understand so the intent was to build a single place to get the information and also get rid of some of the arrows in the process itself. Our goal is create the first stop for everything business in San Francisco, inn integrated scalable Business Solution that scales from the inception of a Business Owners idea through the entire life cycle. What we did was sort of take an unprecedented approach. For the first time every government website is not just municipal code, maybe clip art and a couple of photos. We conducted user research. Our users are internal users and the permitting staff as well as the Business Owners so we conducted workshops and brought together nine departments and 20 permitting staff as well as the Small Business owners who were from the inception of the idea and a business was on the way out and we wanted to capture their experience as well. We looked at hundreds of analogous experiences in the private and public sector. From this research we put together a Customer Journey map so i have a bigger version if you want to see it up close but its showing you that both during the consideration and the preparation phase and maintain and go its more of a linear process but the orange section in the middle this is what i call the infin Infinity Loop of death and theyre dealing with the government and theyre reaching out to find information on permits, trying to stay compliant on ada requirements and they get cent around to three departments and only to come back to the first one. Thats the Infinity Loop of death you called it . Actually just made that up on the spot so dont call it so the Infinity Loop is what were trying to solve and this is a common goal with all of the departments that are here. This is what were trying to make better. We came up with some Design Principles and i wont read through everything but they could be applied throughout the entire city to websites and Digital Services that we deliver. One is treat our constituents as customers and increasing the content and increasing the trust in what we deliver so we went into building the business portal. This is a collaboration with 18 different city departments. Again as todd mentioned an unprecedented the effort and pulled information on 40