Transcripts For SFGTV Government Access Programming 20171126

So another way that d. T. Recovers costs is through what ill call projectbased work orders. So, this is funding that is to Cover Service requests that cant be accomplished within the baseline recoveries. However, as i just said, no definition for whats in Baseline Services so its really up to the d. T. Division managers when they get a Service Request to determine whether or not it can be accomplished in their baseline budget. And so we reviewed these project work orders, and we found that less than half had any documentation that would describe the work effort or the schedule or the basis for costs, and even when that documentation was available, it was often missing such key information, and this is just inconsistent with the work order guidelines and makes it difficult for the department to plan and prioritize work. Finally on financial management, we had findings related to contracting. So, as you know, d. T. Manages several citywide contracts for i. T. Services, but until the end of 2016, they did not track the contracts, despite 2012 audit recommending to do so. During the audit, we looked at the d. T. Contract management data, manually compiled into a spreadsheet and found it problematic on several fronts. Number one, we could not determine the remaining Spending Authority on the active contracts just by looking at their contract data. And in addition to that, even though it was compiled in a spreadsheet, it was not in a fully functional contract management database that would do things like notify you if a contract was about to expire. So, we noted, for example, there was 35 contracts that had expired but under which services were still being performed at the time of the audit. And we also noted a case where a vendor had to notify d. T. Of the pending expiration and the renewal cost was not in d. T. Budget, so a scramble for resources to make sure the contract was renewed on time, and that there were appropriate funds for the services that other departments were relying on. The other thing ill say about contracts, too, they often lacked cost controls, work, deliverables not to exceed amounts and performance measures. Customer service, found inconsistency, providing clear explanations to the customers with the services they are getting and the level of support they could expect and as miss campbell mentioned, d. T. Was in the midst of just rolling out a new Service Management system and was working through the implementation of that new system. And then finally, looked at the project management office, or p. M. O. That was created about three years ago to manage high priority i. T. Projects. And what we found was that number one, it did not have a clearly defined role what it should do to marshall resources, and in addition to that, p. M. O. Did not have access to project budget and expenditure information and did not in some cases accurately or consistently report on the status of projects. And so we thought all that really impaired the core mission, which is to manage i. T. Projects and we have specific recommendations about how to improve the p. M. O. And i think its just really important to mention that, because as you all know, i. T. Projects are expensive and very high risk for the city. Its important to get that right. So i think the overall conclusion of the audit and of the recommendations which you can find in the report are that d. T. Should improve its financial controls for contracting and charges, and needs to regularly obtain input from customers, clear explanation of services, and better define the role of the p. M. O. And i think these recommendations which the department mostly agrees with will improve the value of d. T. Services and make it more Effective Service provider for other city departments. With that, i thank the department. They worked really well with us throughout the audit and it was an excellent working relationship. Happy to take questions now or thank you, nick. I think that is all set forth in the audit report and appreciate your work, i think it was helpful and constructive, which is what audits should do. They are not gotcha things. Miss drurel. Welcome. Good afternoon. It is now afternoon and maybe you can just start with for everybodys edification, just the breadth of everything that d. T. Does. I dont think everybody realizes how widespread the scope of what you all do is and i think that might be a helpful jumping off point. Ok. Well, thank you, supervisors for this opportunity. As your new, servings as your new city c. I. O. , it is a pleasure to be here. D. T. Does a wide range of activities and services for the departments, everything from s. F. Govtv, im sorry, the connection here in the chamber is down, but it is being broadcast out to the public, so thats not interrupted, but its like having a power point, you know, you come up to do a power point and it wants to misbehave on the one time you need it. So, this is appropriate that it misbehave right now. So, d. T. Provides the s. F. Govtv services, networking services, data centers service, a wide range of enterprise application services, project management we discussed and also public safety, all the radios for the 800 megahertz system used by Law Enforcement and fire, as well as all the external cabling that is done to provide dark fiber to the city buildings. So, its not a large team but its a mighty team, a very dedicated Technology Professionals that are committed to providing Excellent Service to the city departments. We do support 55 departments so at times we have to juggle priorities. Its always a challenge to prioritize our work and i think thats something that i hope we can make more transparent, which is what is involved in this audit. So just moving forward, i want to say thank you again for being here. I have served as a c. I. O. For eight years for pierce county, washington. I have 30 years managing technology and technologists. I have completed my first 100 days of service and i hope that i will be able to provide the stable and longterm leadership that the city is looking for. I want to make sure our infrastructure and services are up to date. Cost effective, and secure. And we will also be ensuring that we provide Excellent Customer Service to the city departments and the public i want to thank severin, and the team. The list of horribles would probably make any c. I. O. Run, but the d. T. Team has leaned into the audit, incorporated recommendations and solutions for the audit findings in the d. T. Strategic plan, which you have a onepage handout, kind of looks like this, that describes the initiatives and actually some of the projects that d. T. Is working on in fiscal year 1718. We have acted on all of the recommendations from the audit, and we have provided the supervisors with a matrix that talks to and speaks to the response, our comment and an update, which shows the majority of the recommendations with actions completed for their improvement. So all of these process improvements that have been suggested and recommended. Again, we are taking every action we can to make these improvements. I would like to stress that improvement is all a continuous process and we will continue to work on these over time. I want to highlight some of our accomplishments in our recommendations back to the Audit Committee of what we have been able to address. In the areas of customer service, we have prepared Service Level agreements and we have prepared a rate book that describes how rates are calculated that has been shared with the departments. We have ensured that our Service Level agreements are implemented in our Service Tracking system, which is service now. We retired an older ticketing system, so the new system should be much more capable of providing that transparency. Our staff time has our staff time management has shifted from an obsolete on track internal system to the citywide peoplesoft system. A way to have transparency by using a common and standard system in the city. And we are refining our analysis of expenditures and recoveries in order to provide the mayor with timely information for our budget process. And i will say to the Audit Committee, i think one of the things thats important to understand when we Start Talking about chargebacks and the whole concept of chargeback models is that there are instances where a chargeback model built on f. T. E. Base in a department is appropriate when it is something such as network utilization, and things that are standard across the infrastructure and then there are those times when the work orders are appropriate, when they are doing particular work for a department, and we are trying to make a bright line between those two. On the contracting side, d. T. Is exploring the use of contract and supply management features in the new peoplesoft financial system. This will give us the ability to manage the contracts. In response to the request for new procurement policies, we have updated or creating purchasing travel reimbursement guidelines. Updating training materials on the checklists how to do d. T. Procurements, and most interestingly, i have participated in these, initiated procurement training with o. C. A. And the City Attorney with d. T. Managers and thats helpful to understand procurements and to work to make process improvements in that area. In the area of work orders, we are implementing our new interdepartmental Service Agreements and templates that prompts for line item budget, delivery timeline, scope of work and the basis for cost, that those will be documented for the work orders. We have procedures and policies drafted that are compatible with the controllers new peoplesoft system so we need to leverage that technology and the capability of that system to improve our business process and we will do that, and are doing that. In the areas of project manager that was discussed, we are evaluating our resource and staffing priorities and we must support our Core Functions and projects. We have implemented formal protocols on Planning Project management and scope definition, which is very important to making sure that you deliver a particular widget on time and dont end up with a neverending project. We have trained staff on invoice review procedures to ensure that Business Owners and their delegates review prior to payment and color coded status and demand management reports shared with the departments. On the staffing side, we have high scores, 70 agree on personal motivation and involvement in engagement with management in the department, we have continued to make improvements. We have had 100 staff participation in a selfand supervisor assessment program, this is something i initiated, this is not something that was done before i came on board. We are increasing performance evaluation reporting to the entire department, one of my objectives, well on the way doing that. Increasing transparency in c. I. O. Decisions so staffing changes and changes to process that im implementing are communicated to every level in the organization. We have renewed our Online Training program, and we are encouraging staff to request skills improvement training. So, in conclusion, i want to thank david german, leah levinson, the Technology Staff that is with me here today, on preparing for this audit review and hearing. The whole d. T. Team has really embraced the audit, and is actively working on improving their processes. Right now there is a meeting going on where the Strategic Plan i shared with you is going into what we call a deep dive, so we are actually working with each one of the divisions and reviewing each individual project and have that dashboard, color coded dashboard to review and im aware where each project is. Thank you for the opportunity to present and i certainly look forward to working with all of you on Technology Projects for the city. So, im happy to answer any questions. Thank you, linda. Colleagues . I do have a few questions. So, thank so much, for presenting today. And it feels like you know, theres quite a bit of work that needs to be done, but im glad that we are moving towards a process of addressing it. I had, i wanted to bring up somewhat separate concern, although related to this audit, which is expense of our licensed Software Usage here in San Francisco and i know i bring this up all the time at the Board Meeting when we have licensed software contracts that come before the board. And its really not a criticism on each individual contract, but just the citys overall vision and work on what we are doing at reducing our reliance on licensed software, paid licensed software and the work we are doing to figure out which systems need to be on licensed software and which are on free or open source. This is something ive been bringing up continually since at least 2011, and neither of you were on the board when i first began speaking about this. But i do think that government spends an inordinate amount of money on licensed software, some we have to do, probably not other times of operating systems that we can include that isnt paid licensed software. But some of which i think we could wean ourselves off of and save the city millions of dollars, you know, taxpayer dollars. So what i want to ask the department of technology and this has come up in previous years, but what has been the continuing discussion and vision about how we can relook at how we do licensed software here in San Francisco. Im happy to address that, and i agree with you, i have always been a proponent for open source solutions, having said that, open source is a unique type of software implementation, and its not just about the, how the software is coded, it is the infrastructure thats around it. So, having said that, i know there have been discussions with the p. U. C. About their use of open Source Software. They have demonstrated that they are using open source. And quite honestly, the Biggest Software system that d. T. Supports, or did support, is an open source product. You may not be aware, the citys entire web presence, both internal and external, is on druple, an open source environment. So i think that shows the commitment to that type of technology. Having said that, we also need to recognize that druple is widely supported, has a very Large Community of support that makes it viable. So i think as we move forward and talk about how we make technology choices, i am always going to come down on the side of reliability, sustainability, and its ability to be improved and stay secure into the future. I think an open source project needs to demonstrate that just like we would require that of a vendor and i think we look forward to lowering our license costs by also starting to use more standards. So, really adopting a strategy that says lets look at the portfolio, the Technology Portfolio that we have today. Lets use the Software Technology we have in place today. Lets expand that. We gain so much when we do that through training thats already in place, support thats already in place. All we have to do is expand a bit of capacity and its operational as opposed to a complete implementation. So, im an advocate for, lets always before we implement something totally new, and i know there are lots of industry conferences that people go to and come home with a new shiny widget, lets look at what we have in the city. The more we can standardize, the more we can share data. You heard the conversation this morning about shared data. The more we share systems, the more we share data. Thank you so much for that response and i think its great the website is operated on open source, im not sure everything should be open source although i question whether licensed software is more secure than open source, in particular given what we are seeing in the National Headlines what we assumed were the most secure agencies in the country that is getting hacked. But i think its that is the answer that ive gotten before, that its something thats being examined, that we look at it. I guess i want to understand if we are going to establish protocol so we start to see less licensed software contracts come before the board of supervisors. I guess i have not seen that reduction yet. And so im not sure if departments are seriously examining the options. One great example is the fact all of our emails on microsoft outlook. There are clearly other Free Email Software thats out there that other government uses, and so you know, there are just some easier ones that seems we are not tackling. I get it with the recent, for example, the recent p. C. Contract with oracle that came through, there probably is not a lot of open Source Software that deals with bill management and construction communications. Seems like for some very specific types of operating systems we will have to pay for licensed software, but for stuff like microsoft word and email, there clearly are other free options that are available to the city where you know, i think security is probably equal between paid and unpaid. And im just wondering why we havent been examining the resources so we can save our taxpayer dollars and put them towards street cleaning. So, i can address that. I think you have to look at the total cost of ownership on any project and you also need to look at integration, which we have also heard can be crippling when the systems dont talk to each other. So, the fact that patch management for Office Products is integrated with its security, integrated with its identity managements, integrated, so its not just email, its the whole suite of applications that interface with email and can those be delivered in a Cover Service<\/a> requests that cant be accomplished within the baseline recoveries. However, as i just said, no definition for whats in Baseline Services<\/a> so its really up to the d. T. Division managers when they get a Service Request<\/a> to determine whether or not it can be accomplished in their baseline budget. And so we reviewed these project work orders, and we found that less than half had any documentation that would describe the work effort or the schedule or the basis for costs, and even when that documentation was available, it was often missing such key information, and this is just inconsistent with the work order guidelines and makes it difficult for the department to plan and prioritize work. Finally on financial management, we had findings related to contracting. So, as you know, d. T. Manages several citywide contracts for i. T. Services, but until the end of 2016, they did not track the contracts, despite 2012 audit recommending to do so. During the audit, we looked at the d. T. Contract management data, manually compiled into a spreadsheet and found it problematic on several fronts. Number one, we could not determine the remaining Spending Authority<\/a> on the active contracts just by looking at their contract data. And in addition to that, even though it was compiled in a spreadsheet, it was not in a fully functional contract management database that would do things like notify you if a contract was about to expire. So, we noted, for example, there was 35 contracts that had expired but under which services were still being performed at the time of the audit. And we also noted a case where a vendor had to notify d. T. Of the pending expiration and the renewal cost was not in d. T. Budget, so a scramble for resources to make sure the contract was renewed on time, and that there were appropriate funds for the services that other departments were relying on. The other thing ill say about contracts, too, they often lacked cost controls, work, deliverables not to exceed amounts and performance measures. Customer service, found inconsistency, providing clear explanations to the customers with the services they are getting and the level of support they could expect and as miss campbell mentioned, d. T. Was in the midst of just rolling out a new Service Management<\/a> system and was working through the implementation of that new system. And then finally, looked at the project management office, or p. M. O. That was created about three years ago to manage high priority i. T. Projects. And what we found was that number one, it did not have a clearly defined role what it should do to marshall resources, and in addition to that, p. M. O. Did not have access to project budget and expenditure information and did not in some cases accurately or consistently report on the status of projects. And so we thought all that really impaired the core mission, which is to manage i. T. Projects and we have specific recommendations about how to improve the p. M. O. And i think its just really important to mention that, because as you all know, i. T. Projects are expensive and very high risk for the city. Its important to get that right. So i think the overall conclusion of the audit and of the recommendations which you can find in the report are that d. T. Should improve its financial controls for contracting and charges, and needs to regularly obtain input from customers, clear explanation of services, and better define the role of the p. M. O. And i think these recommendations which the department mostly agrees with will improve the value of d. T. Services and make it more Effective Service<\/a> provider for other city departments. With that, i thank the department. They worked really well with us throughout the audit and it was an excellent working relationship. Happy to take questions now or thank you, nick. I think that is all set forth in the audit report and appreciate your work, i think it was helpful and constructive, which is what audits should do. They are not gotcha things. Miss drurel. Welcome. Good afternoon. It is now afternoon and maybe you can just start with for everybodys edification, just the breadth of everything that d. T. Does. I dont think everybody realizes how widespread the scope of what you all do is and i think that might be a helpful jumping off point. Ok. Well, thank you, supervisors for this opportunity. As your new, servings as your new city c. I. O. , it is a pleasure to be here. D. T. Does a wide range of activities and services for the departments, everything from s. F. Govtv, im sorry, the connection here in the chamber is down, but it is being broadcast out to the public, so thats not interrupted, but its like having a power point, you know, you come up to do a power point and it wants to misbehave on the one time you need it. So, this is appropriate that it misbehave right now. So, d. T. Provides the s. F. Govtv services, networking services, data centers service, a wide range of enterprise application services, project management we discussed and also public safety, all the radios for the 800 megahertz system used by Law Enforcement<\/a> and fire, as well as all the external cabling that is done to provide dark fiber to the city buildings. So, its not a large team but its a mighty team, a very dedicated Technology Professionals<\/a> that are committed to providing Excellent Service<\/a> to the city departments. We do support 55 departments so at times we have to juggle priorities. Its always a challenge to prioritize our work and i think thats something that i hope we can make more transparent, which is what is involved in this audit. So just moving forward, i want to say thank you again for being here. I have served as a c. I. O. For eight years for pierce county, washington. I have 30 years managing technology and technologists. I have completed my first 100 days of service and i hope that i will be able to provide the stable and longterm leadership that the city is looking for. I want to make sure our infrastructure and services are up to date. Cost effective, and secure. And we will also be ensuring that we provide Excellent Customer Service<\/a> to the city departments and the public i want to thank severin, and the team. The list of horribles would probably make any c. I. O. Run, but the d. T. Team has leaned into the audit, incorporated recommendations and solutions for the audit findings in the d. T. Strategic plan, which you have a onepage handout, kind of looks like this, that describes the initiatives and actually some of the projects that d. T. Is working on in fiscal year 1718. We have acted on all of the recommendations from the audit, and we have provided the supervisors with a matrix that talks to and speaks to the response, our comment and an update, which shows the majority of the recommendations with actions completed for their improvement. So all of these process improvements that have been suggested and recommended. Again, we are taking every action we can to make these improvements. I would like to stress that improvement is all a continuous process and we will continue to work on these over time. I want to highlight some of our accomplishments in our recommendations back to the Audit Committee<\/a> of what we have been able to address. In the areas of customer service, we have prepared Service Level<\/a> agreements and we have prepared a rate book that describes how rates are calculated that has been shared with the departments. We have ensured that our Service Level<\/a> agreements are implemented in our Service Tracking<\/a> system, which is service now. We retired an older ticketing system, so the new system should be much more capable of providing that transparency. Our staff time has our staff time management has shifted from an obsolete on track internal system to the citywide peoplesoft system. A way to have transparency by using a common and standard system in the city. And we are refining our analysis of expenditures and recoveries in order to provide the mayor with timely information for our budget process. And i will say to the Audit Committee<\/a>, i think one of the things thats important to understand when we Start Talking<\/a> about chargebacks and the whole concept of chargeback models is that there are instances where a chargeback model built on f. T. E. Base in a department is appropriate when it is something such as network utilization, and things that are standard across the infrastructure and then there are those times when the work orders are appropriate, when they are doing particular work for a department, and we are trying to make a bright line between those two. On the contracting side, d. T. Is exploring the use of contract and supply management features in the new peoplesoft financial system. This will give us the ability to manage the contracts. In response to the request for new procurement policies, we have updated or creating purchasing travel reimbursement guidelines. Updating training materials on the checklists how to do d. T. Procurements, and most interestingly, i have participated in these, initiated procurement training with o. C. A. And the City Attorney<\/a> with d. T. Managers and thats helpful to understand procurements and to work to make process improvements in that area. In the area of work orders, we are implementing our new interdepartmental Service Agreements<\/a> and templates that prompts for line item budget, delivery timeline, scope of work and the basis for cost, that those will be documented for the work orders. We have procedures and policies drafted that are compatible with the controllers new peoplesoft system so we need to leverage that technology and the capability of that system to improve our business process and we will do that, and are doing that. In the areas of project manager that was discussed, we are evaluating our resource and staffing priorities and we must support our Core Functions<\/a> and projects. We have implemented formal protocols on Planning Project<\/a> management and scope definition, which is very important to making sure that you deliver a particular widget on time and dont end up with a neverending project. We have trained staff on invoice review procedures to ensure that Business Owners<\/a> and their delegates review prior to payment and color coded status and demand management reports shared with the departments. On the staffing side, we have high scores, 70 agree on personal motivation and involvement in engagement with management in the department, we have continued to make improvements. We have had 100 staff participation in a selfand supervisor assessment program, this is something i initiated, this is not something that was done before i came on board. We are increasing performance evaluation reporting to the entire department, one of my objectives, well on the way doing that. Increasing transparency in c. I. O. Decisions so staffing changes and changes to process that im implementing are communicated to every level in the organization. We have renewed our Online Training<\/a> program, and we are encouraging staff to request skills improvement training. So, in conclusion, i want to thank david german, leah levinson, the Technology Staff<\/a> that is with me here today, on preparing for this audit review and hearing. The whole d. T. Team has really embraced the audit, and is actively working on improving their processes. Right now there is a meeting going on where the Strategic Plan<\/a> i shared with you is going into what we call a deep dive, so we are actually working with each one of the divisions and reviewing each individual project and have that dashboard, color coded dashboard to review and im aware where each project is. Thank you for the opportunity to present and i certainly look forward to working with all of you on Technology Projects<\/a> for the city. So, im happy to answer any questions. Thank you, linda. Colleagues . I do have a few questions. So, thank so much, for presenting today. And it feels like you know, theres quite a bit of work that needs to be done, but im glad that we are moving towards a process of addressing it. I had, i wanted to bring up somewhat separate concern, although related to this audit, which is expense of our licensed Software Usage<\/a> here in San Francisco<\/a> and i know i bring this up all the time at the Board Meeting<\/a> when we have licensed software contracts that come before the board. And its really not a criticism on each individual contract, but just the citys overall vision and work on what we are doing at reducing our reliance on licensed software, paid licensed software and the work we are doing to figure out which systems need to be on licensed software and which are on free or open source. This is something ive been bringing up continually since at least 2011, and neither of you were on the board when i first began speaking about this. But i do think that government spends an inordinate amount of money on licensed software, some we have to do, probably not other times of operating systems that we can include that isnt paid licensed software. But some of which i think we could wean ourselves off of and save the city millions of dollars, you know, taxpayer dollars. So what i want to ask the department of technology and this has come up in previous years, but what has been the continuing discussion and vision about how we can relook at how we do licensed software here in San Francisco<\/a>. Im happy to address that, and i agree with you, i have always been a proponent for open source solutions, having said that, open source is a unique type of software implementation, and its not just about the, how the software is coded, it is the infrastructure thats around it. So, having said that, i know there have been discussions with the p. U. C. About their use of open Source Software<\/a>. They have demonstrated that they are using open source. And quite honestly, the Biggest Software<\/a> system that d. T. Supports, or did support, is an open source product. You may not be aware, the citys entire web presence, both internal and external, is on druple, an open source environment. So i think that shows the commitment to that type of technology. Having said that, we also need to recognize that druple is widely supported, has a very Large Community<\/a> of support that makes it viable. So i think as we move forward and talk about how we make technology choices, i am always going to come down on the side of reliability, sustainability, and its ability to be improved and stay secure into the future. I think an open source project needs to demonstrate that just like we would require that of a vendor and i think we look forward to lowering our license costs by also starting to use more standards. So, really adopting a strategy that says lets look at the portfolio, the Technology Portfolio<\/a> that we have today. Lets use the Software Technology<\/a> we have in place today. Lets expand that. We gain so much when we do that through training thats already in place, support thats already in place. All we have to do is expand a bit of capacity and its operational as opposed to a complete implementation. So, im an advocate for, lets always before we implement something totally new, and i know there are lots of industry conferences that people go to and come home with a new shiny widget, lets look at what we have in the city. The more we can standardize, the more we can share data. You heard the conversation this morning about shared data. The more we share systems, the more we share data. Thank you so much for that response and i think its great the website is operated on open source, im not sure everything should be open source although i question whether licensed software is more secure than open source, in particular given what we are seeing in the National Headlines<\/a> what we assumed were the most secure agencies in the country that is getting hacked. But i think its that is the answer that ive gotten before, that its something thats being examined, that we look at it. I guess i want to understand if we are going to establish protocol so we start to see less licensed software contracts come before the board of supervisors. I guess i have not seen that reduction yet. And so im not sure if departments are seriously examining the options. One great example is the fact all of our emails on microsoft outlook. There are clearly other Free Email Software<\/a> thats out there that other government uses, and so you know, there are just some easier ones that seems we are not tackling. I get it with the recent, for example, the recent p. C. Contract with oracle that came through, there probably is not a lot of open Source Software<\/a> that deals with bill management and construction communications. Seems like for some very specific types of operating systems we will have to pay for licensed software, but for stuff like microsoft word and email, there clearly are other free options that are available to the city where you know, i think security is probably equal between paid and unpaid. And im just wondering why we havent been examining the resources so we can save our taxpayer dollars and put them towards street cleaning. So, i can address that. I think you have to look at the total cost of ownership on any project and you also need to look at integration, which we have also heard can be crippling when the systems dont talk to each other. So, the fact that patch management for Office Products<\/a> is integrated with its security, integrated with its identity managements, integrated, so its not just email, its the whole suite of applications that interface with email and can those be delivered in a Cost Effective<\/a> way looking at total cost of ownership. Integrating or trying to manage identity differently in maybe a siloed email systems versus how other desktop tools are provided might actually increase the cost of ownership. We can always do a study on that, if you would like me to. But i think its really looking at as we move forward and i agree with you, have new conversations about new investments or even look at old ones as contracts come up for renewal, lets look at that total cost of ownership, look at what it takes to integrate, deliver and secure, and make sure we are making the best investment possible. Supervisor kim im not going to put this on both of you, you were not here when i was bringing this up, when i was on Budget Committee<\/a> in 2011 and 2012, but i have not seen a plan come forward, and i think its often too late at the point that we are procuring contracts to begin to examine open source. I feel we have to do that work now and have a longterm plan for the next 10, 20 years. In the time we do contract procurement, we dont have a lot of time to look at massive kind of systems change, and i think what im asking for is more of a comprehensive system change look that will take time to implement. So, 5 or 6 years down the road when we are finally looking at what type of email system we will use, today we have already determined that moving to this system, you know, is the right move and the Cost Effective<\/a>ness for the city. I just think these decisions are going to take a lot longer to implement. And so i just think what i would ask, actually, is that we begin to examine that now so that, you know, we can say by 2025 we will move our email system to a free service, or you know something along those lines. Im not suggesting it be email, although i do know municipal governments and other cities use g mail for free, i believe others are on g mail, not saying it has to be google. But i think we should be looking at these systems and seeing how we can save taxpayer dollars and put them into, you know, put them into uses that, where we really need some changes like improving our parks and our streets like i said. So thats something that i asked 5, 6 years ago and i think there was some lip service that was given to open source or Free Software<\/a> but i have not seen the city really move in that direction. And i think department of technology is in a very difficult position in the sense that you know, we would like you to lead and manage for all of our departments around their technology but thats just not frankly what happens today. And so there is just some incredible inefficiency on the executive side in terms of the project management that you have been talking about. We put the accountability on d. T. , but i dont feel like we really give you the authority and power to make sure all the departments are aligning under one vision and one system, i dont know how we can fix it. Its frustrating we have the same conversation year after year about improving efficiency and direct management but that does not seem to actually happen the next year we have the same discussion. So im not providing any answers, im just venting a little bit of frustration that ive had over the conversation thats been, at least for me going on for seven years and i have not does not appear theres been a lots of improvement and it may not be on the department of technology. I think we can look at it. Overall frustration ive been having. I think we can look at it. But remind you, its always on the business requirements as well. So, and business requirements change and the technology changes. So, there was a time when many of our peers were looking at g mail. But it does not support other requirements, which are required for Law Enforcement<\/a> so then we would be supporting two environments. Now duplicating infrastructure for two environments. Its the total cost of ownership. What is it going to take to support, what is it going take to deliver the Business Service<\/a> and is it Cost Effective<\/a>. We may get the license for free, but staff up 25 people to support an environment, its more costly than possibly another solution. So, thae absolutely, and i think i think thats why an overall plan is really helpful because when we get these contract by contract kind of Decision Making<\/a> here at the board its really hard to understand the overall thinking and vision that went into why that individual contract comes before the board. Very, very good point. The contracts are incredibly expensive. They are millions of dollars, and so for me as someone who is a steward of public dollars i think its important for us to always be asking questions, is this the most cost efficient way to deliver these services for the city. And often i feel like i dont get the bigger birds eye view of why we decide to go down this route with each individual contract but it would be helpful to have the overall vision and answers of why the system is not going to work for us and thats why we went with this licensed software. I absolutely agree with you. And i am a very big proponent for what is called i. T. Governance, and that sounds kind of nebulous, but really isnt. For every project understanding many of the things in the audit, about scope, about cost, but really doing that cost benefit analysis over five years, its understanding what the market provides, and what are your options and alternatives and making that part of the business decision before procurement is done, and i will promise you that we are going to implement that. My final comment that ill make, and this is a comment i made several times, is that i in particular have a long standing frustration with Certain Companies<\/a> like oracle who have been in the business of providing licensed software to government that have these ballooning payments in the final years when their software is largely outdated but we are totally dependent on it because everybody is on it so we pay the exorbitant amounts of money and i want us to be cautious as we contract with companies that there are Certain Companies<\/a> in their Business Model<\/a> with government have figured out ways to extract argue amounts of public taxpayer dollars and you know, that is how they kind of meet their bottom line. And so i hope we are thoughtful in the negotiations with these companies who put that kind of in there, the reports to their investors in terms of how they make money. I think its incredible irresponsible of those company, for example but its incredibly frustrating from our side to see these contracts come before us. Thank you. Thank you. So, if there are no further questions, why dont we open this up to public comment. I dont know unless d. T. Staff want to make public comment, you are welcome to do. Ok. Seeing no public comment, item number 4, closed, any closing comments . I would like to thank the budget and legislative Analysts Office<\/a> and the department of technology and linda, you better stay for a long time, and thank my colleagues on the government audit and Oversight Committee<\/a> and with that, i would like to file this item. Thank you. We will take a motion to file this item and do it without opposition. Any other items before this board . That completes the agenda for today. Meeting is adjourned. Working for the city and county of San Francisco<\/a> will immerse you in a vibrant and dynamic city thats on the forefront of economic growth, the arts, and social change. Our city has always been on the edge of progress and innovation. After all, were at the meeting of land and sea. Our city is famous for its iconic scenery, historic designs, and worldclass style. Its the birthplace of blue jeans, and where the rock holds court over the largest natural harbor on the west coast. Our 28,000 city and county employees play an Important Role<\/a> in making San Francisco<\/a> what it is today. We provide residents and visitors with a wide array of services, such as improving city streets and parks, keeping communities safe, and driving buses and cable cars. Our employees enjoy competitive salaries, as well as generous benefits programs. But most importantly, working for the city and county of San Francisco<\/a> gives employees an opportunity to contribute their ideas, energy, and commitment to shape the citys future. Thank you for considering a career with the city and county of San Francisco<\/a>. When we had that big rainstorm last year that was racing down this hill i went out and when there was a break in the weather to make sure that was clear and that was definitely debris that draws down i make sure i have any bathroom we me and sweep that away that makes a big difference sfwrts can fleet floated and every year we were coming home he it was rainey noticed it the water with hill high on the corner and she was in her rain boats so she had fun doing that. I saved our house. So adopt a drain 25 locations that you can well, it gives us great pleasure to be in San Francisco<\/a> for the coverage or our flesh tour. I would ask you to all to join me welcoming our host, dr. Kitka from 360. Thank you all for coming. Health care is a right. Now, normally, we shout this from the roof tops, but covered california kind of took care of that for us because they actually painted it from the to have tops roof tops, so on behalf of the 35,000 clients from roof tops 360 [ inaudible ] its not a very big room, so on behalf of the 35,000 Health Care Clients<\/a> of health care 360, i thank you for this gift. When we took the leap to move into this new building, 50,000 square feet of welcoming integrated health care services, it was for one single reason that we knew without any reservation that health care is a right and not a privilege, and having this message emblazoned on our building empowered us not only as service providers, but every person who passes by, which is a lot of people. Theres a three way off ramp right there. So peter lee and the amazing cover california team, thank you. We are so proud to be a canvas for your beautiful work. Mayor lee, supervisor breed, mayor kim, thank you for being here today and for your unending support for the communities you serve. And to everyone, covered california is going to have a long open enrollment period. Dont wait. So sign up for coverage now. Thank you. Thank you so much, and its such a pleasure to be here in San Francisco<\/a>, but in particular, its a pleasure to be here in health right 360. I think some of you know some of the members of the health care 360 family have very deep roots in San Francisco<\/a> and california. Two i want to call out, the haightashbury client in, is part of the oldest is the oldest Health Care Clinic<\/a> in San Francisco<\/a>. And del martin, one of the oldest communities established for the gay and Lesbian Community<\/a> and serving us for more than 30 years. The reason were doing this program here, health care is a right, and this billboard is going to be here, because like the clinics, we are woven into the fabric of this community and this state, so this has been something of a wild ride in washington. All this talk about repeal and replace, sometimes people are confused about whats happening in washington. We in california are not confused. The Affordable Care<\/a> act is the law of the land. We have provided coverage through medical in Southern California<\/a> to 5 million californians, and while it is a roller coaster in washington, it is not a roller coaster in california. Were not taking people for a ride. Were making sure that people get kompl, and that its affordable coverage. One of the reasons we have coverage in california, we have hard working people in washington and in sacramento, and i want to appreciate representatives of Congress Woman<\/a> nancy pelosi, and youll hear it from several people, including mayor ed lee. There is some confusion in washington, but lets be clear. Here in california, 1. 1 million neighbors get coverage through covered california. For them, their Health Care Costs<\/a> will go down on average in 2018. Were making a difference in millions of peoples lives, so how do you do that . People are financially eligible, get that financial leg up. Without getting that financial leg up, many would not be able to support coverage, and were trying to get the mess amg out, open enrollment, short period, but here in california, its three months. Its gone through the end of january , but we want people to sign up by the middle of december, december 15th, because if you do, youll have coverage for the entire year. You can go to our website, and in two minutes, you can find out if youre eligible for financial help, and the back news is theres 700,000 californians that are eligible for financial help who have not signed up. They are one minute away from finding out if theyre eligible for health care that may cost them 50, 100. They have people that will help them sign up, some of the the hundreds of organizations, there are thousands of people ready to hem them enroll, and that help is there today. So with that, im very please to introduce first mayor ed lee. Hes taking the initiative to make sure we truly dont leave people behind. Mayor ed lee. Okay. That was a great introduction. Blown away. All right. Welcome, everybody. I am so thrilled to join peter and covered california, of course, president breed, who is already Pretty Healthy<\/a> because she was at the exercise room this morning before going to work, and she was talking on the phone while she was doing her exercises, so i know shes keeping healthy. You know, it is ten times better so have insurance than to not have insurance, and while its been a challenge to get the Affordable Care<\/a> act, while we have it, peters absolutely right. Lets take advantage of the affordablity that all of the wonderful people at covered california have done in partnership with us as a city, but also with health right 360, because they dont just work by themselves, they work with Community Based<\/a> organizations. Peters described some of them. I happen to know chinese supporter health care i happen to know blue cross blue shield, high numbers, 36,000 people enrolled, and not only do we want all 3700 to reapply and to do it comfortably in the next few months, we want more people so that they come out of the unsured category. Weve done a pretty good job. In fact our uninsured number of people is less than 5 because of covered california. It is also less because we werent just stopping covered california is a wonderful thing, and its so good that we even added our own program to it, our San Francisco<\/a> health plan to make sure additional people can be covered. This is how much enjoyment and how serious we take peoples health. In our Chinese Community<\/a> and asian community, if you dont have good health, you cant help anybody else, and this is why covered california is a principal part its something that we not over fought for, but lets not confuse, as peter says, that because theyre having the debate and ups and downs in washington d. C. Doesnt mean we cant get the Health Care Coverage<\/a> for people right here in california, and i want to also address my thanks to apexer because i think youve got to have the branding with it, and with the buses that covered california are going around, youre not going to be able to miss it even if it gets to you late. Okay [ inaudible ] i want to make sure it gets to all of the destinations. I understand, peter, youre going to go to some 22 spots and make sure, not just at these speeches, but the visuality of making it easy for people to enroll, making sure that people take care of themselves, and that is the whole point of this. Our health is value. We dont want people to take up all the emergency spots that we have for people who truly have an emergency as the zuckerberg General Hospital<\/a> does for all of us, so be healthy, make sure you have that insurance, and were going to be saying this in spanish, in chinese, in tagalog, and in all the other languages, that we want to make sure people have that access, so congratulations, covered california. Itll be our privilege to bring this not only back to San Francisco<\/a> to make sure everybody get reapplies and make sure we stay healthy. Thank you for being here thank you so much. Can we have our board president breed come up and say a few remarks. And you dont look very sweaty after your work out this morning. You look great. Thank you, thank you. Its easier for the mayor to get ready after a workout because he doesnt have to do his hair like i do, but its wonderful to be here, and i want to thank the mayor for choosing health care 360 which has been providing health care to our communities in the city and county of San Francisco<\/a> for more than 50 years, so it is appropriate of the 13 locations that have been chosen to display this amazing piece of art by this incredible artist apexer, thank you that we made sure that we art in places that demonstrate what our values are as a city, and this is the exact place where it needs to be based on its reputation, based on the work that they continue to do, and based on the continued needs. As the mayor pointed out, 37,000 people signed up for covered california, and 80 of those people qualify for subsidies, but we know there are 30,000 people out there in the city and county of San Francisco<\/a> who qualify and dont know that they qualify and could use the benefit of health care. When i was in college, i remember leaving home and thinking what am i going to do . It was expensive, i had a few schol arrestships. I had to pay for the Greyhound Bus<\/a> to come back and forth from home, but i didnt have health care, but i just prayed where nothing bad would happen where i didnt have to go to the hospital or go to the dentist, things that we take or granted. Health care is a right, its not a privilege and so thank you to health care 360 tor demonstrating time and time again that thats why its so important to make sure we continue to get the word out. Go to cover i coveredca. Com. We want to make sure they get the services that they need to continue to grow and thrive in our great community. Thank you so much for being here. Thank you so much supervisor breed and mayor lee, and the numbers are big numbers. 35,000 San Francisco<\/a> residents, 700,000 californians eligible for public health, and they dont know it. So what are we doing . Big advertisers. Its not that big scary stuff like cancer, but that small stuff, like reading your cell phone while you walk across the street, tripping and falling and breaking your wrist. We have someone on our bus who broke their wrist recently, 57,000 its the little stuff up on the ladder, putting Christmas Lights<\/a> on your ladder. Were going to get the word out. One of the ways that were going to do that is this cover in our tour. Over a dozen locations, local artists conveying on community clinics, a paddle shop, insurance agencies. A couple of things, that health cares local, and were bringing it home. But were working with groups Like Health Care<\/a> 360 that have been a part of this community for years, because covered california is here for the residents of this city and state. This mural is not going away in three months, its not going away in three years, covered california is here fore the long haul, so youll see us here. Health care is a right. Were so thrilled by this piece of art, but i want to Say Something<\/a> that ive marked many times in the lesbian and g gay parade right here down on market street, but health care is a right in rainbow colored, anchored in the streets here in San Francisco<\/a>, but health care is a right and its known by San Francisco<\/a> residences, by californians, and americans. Health care is a right, and thats what were going to make sure we keep delivering on in california. So with that, id like to introduce ricardo richy, apexer. I want to say thank you to everyone who spoke today, ed lee, supervisor breed, 360, everything that everybody said when this project came to me, im a native San Francisco<\/a> resident, born and raised here, working in hospitals and health care industries, and i live really close to here, and i remember seeing the building get remodelled, and i think its great that its a health care center, health care 360 in the middle of San Francisco<\/a> that a lot of people when it comes to public transportation, traffic in and out, so thinking about the mural, i definitely wanted to touch base on a lot of different points. The different communities that health care 360 helps with services, as well as i also think the rainbow colors represent everybody. Its not just one group of people or one race of people, San Francisco<\/a> is of many different races. Theres a lot of different people, as well as a lot of different class levels. You know, painting murals in San Francisco<\/a>, i get to see all walks of life every day, and a lot of people speak to me, and they relate to my work and different manners that i dont of my interest, but not necessarily the first thing that you would think of. It lets me know that my fingers on the pulse of that, and so for this particular mural, i really wanted to give back something that everybody immediately, when you look at it, you know what it says, you know what it means. You feel it, and you can just take it away with yourself, and hopefully continue the conversation, as well as to have a mural that kind of highlights this corner, and if you come around and you see the logo on the building, that then, youre like oh, thats what that is. Thats where i can go, so that was something that was really important for me, and thats just a little bit about the mural that i created. Thank you. Apexer, thank you so much, and every one of these murals done by a local artist in their community telling a story of their community. I couldnt agree more. This is the diverse cities in one of the most diverse states in the entire world, and we have done a lot of work to make sure many people are enrolling, and i appreciate the mayors comment. Youll find the material on our website in english, in spanish. Youll find people at our location that speak english, spanish, chinese, tag dli alog is katey mcbride with us . I want to know that we talk about big numbers, and we in california have reduced the rate to historically low numbers, and behind those numbers, peoples lives have changed. I want to introduce katey mcbride. Shes one of the people that have benefited from covered california to say a few words. Thank you so much. So yes, i am a big fan of covered california. In 2006, an undiagnosed congenital birth defect caused my colon to twist into a knot. Two surgeries and the removal of 15 centimeters of my colon was saved, but i knew that i would not be able to ever be without shurinsurance. When the Affordable Health<\/a> care act passed, i was finally able to purchase individually without being tied to an employers plan. My health care did not have to determine my trajectory of my professional life. I learned the hard way how quickly a person can go from being healthy to needing medical care. I am forever grateful for the passage of the aca and for covered california. Thanks. Katey, thank you so much. You know, talking about personal Health Issues<\/a> takes courage. I want to thank her, one of the bravest things is people talking about their health care issues. This is not an abstract, this is a real issue thats changing lives. Sos ayou heard, 36,000 San Francisco<\/a> residents have coverage through covered california. 80 gets subsidies, this is something for families that makeup to 90,000. Beyond that, no one can be turned away because of a health condition. Thats what the aca is doing. Its changing lives. I want to remind you in california, and covered california, were going to be open until the end of january , but theres a deadline, december 15th, and because of that here in San Francisco<\/a> theyre having a big enrollment on december 2nd. Sign up so that you have coverage that takes effect january 1, and to do that, you must sign up by december 15th. So now, id like to invite you to join us in a moment were going to take questions oneonone from media that want to do interviews with any of the speakers here, and then quickly, were all going to go out to the bus to get a group picture. We would like all of you to join us. This is really about all of us getting San Francisco<\/a>, californians covered. Join us at the bus, and hopefully, well get the right apg will to g apg angle to get the mural behind us. Were going to be done, were working to get this finished, but please join us outside for the picture, but thank you so much San Francisco<\/a>. Youll been at the forefront to make sure we dont leave anyone behind. Thank you so much. Francisco. My name is fwlend hope i would say on at largescale what all passionate about is peace in the world. It never outdoor 0 me that note everyone will think that is a good i know to be a paefrt. One man said ill upsetting the order of universe i want to do since a good idea not the order of universe but his offered of the universe but the ministry sgan in the room chairing sha harry and grew to be 5 we wanted to preach and teach and act gods love 40 years later i retired having been in the tenderloin most of that 7, 8, 9 some have god drew us into the someplace we became the Network Ministries<\/a> for homeless women escaping prostitution if the months period before i performed Memorial Services<\/a> store produced women that were murdered on the streets of San Francisco<\/a> so i went back to the board and said we say to do something the number one be a safe place for them to live while he worked on changing 4 months later we were given the building in january of 1998 we opened it as a safe house for women escaping prostitution ive seen those counselors women find their strength and their beauty and their wisdom and come to be able to affirmative as the daughters of god and they accepted me and made me, be a part of the their lives. Special things to the women that offered me a chance safe house will forever be a part of the who ive become and you made that possible life didnt get any better than that. Whove would know this look of this girl grown up in atlanta will be working with produced women in San Francisco<\/a> part of the system that has abused and expedited and obtain identified and degraded women for century around the world and still do at the embody the spirits of women that just know they deserve respect and intend to get it. I dont want to just so women younger women become a part of the the Current System<\/a> we need to change the system we dont need to go up the ladder we need to change the corporations we need more women like that and theyre out there. We get have to get to help them. Good evening and welcome to the november 15, 2017 meeting of the San Francisco<\/a> board of appeals. The presiding officer this evening is president darryl honda, and also on the dais, we have commissioners. To my left is brad russe. Hes a department City Attorney<\/a> and hell provide any legal assistance. Im cynthia goldstein, the boreds executive director. Were also joined by representatives from the city departments that have cases before the boards tonight. Sitting at the table is cory teagu","publisher":{"@type":"Organization","name":"archive.org","logo":{"@type":"ImageObject","width":"800","height":"600","url":"\/\/ia800404.us.archive.org\/28\/items\/SFGTV_20171126_070000_Government_Access_Programming\/SFGTV_20171126_070000_Government_Access_Programming.thumbs\/SFGTV_20171126_070000_Government_Access_Programming_000001.jpg"}},"autauthor":{"@type":"Organization"},"author":{"sameAs":"archive.org","name":"archive.org"}}],"coverageEndTime":"20240630T12:35:10+00:00"}