The ride hailing is up is an increase from 2015. When asked whats the main reason you would use uber or lyft rather than muni. One is really the top three have to do with speed and direct service. Those are the key reasons far and away. Its fast and goes direct to my destination. I dont want to wait. Doortodoor services and theres others but in terms of the top ones they have to do with that theme. The last slide was an asked of a different group. This represents those who havent used it in the past six months and asked whats the main reason you dont ride muni more. This slide represent whats people told us. We took down their responses and coded them into different categories. The commute travel out of the city is a tough one and other ones such as muni trips take too long, rules, dont want to be held to a schedule that are actionable in terms of riders who dont currently use muni. That concludes the presentation. Thank you very much. Director thank you. Very much. That was a good director i said to director borden the last slide is a result of her question last year why people arent riding muni. As a result, director borden do you have a question . I think were seeing a strong rate increase of regular users and people who use it at all. Often thats a protection out there among people who dont use a service that its terrible and the people who use it regularly gets it where they need to go and highlights the imperative to speed up transit and weve been moving in a direction and i believe it val dates the efforts weve been making and kudos to the team making it happen. Thats great. I think whats interesting is i dont know id be interested to find out how theres a confusion to a monthly pass and card and now that theyre make more for cash payers. I think theres work to be done with higher income individuals because theyre payers into the system around how the system function and the satisfaction. People with more wealth have more options which is the reason they can opt out of the system and sometimes have Higher Standards of what they expect because they can compare a Public Service to that of private service and well never be the same as a private service. In general its a great report and im glad we do this consistently every year and look at the metrics. One question i have is about the fair payment method. The 2 and maybe this is for staff, is that muni mobile . The 2 other category . I can see what the break out is on that. I think it could be interesting to convert the percentage that would prefer to pay as you go into muni mobile because essentially thats what that is. It represents muni mobile 1. 4 . And the other category is 2. 4 and the last is i dont pay. A small percentage. But theyre honest on the phone. Director in terms of message from muni mobile. Were seeing paying as you go is the method for paying cash and we havent been using the messages of ease of payment so thats something ill take back to my team as we roll out new communications it will be front and center. Director torres. We hear bart loses almost 20 million from people we dont pay and we lose 10 million of people who dont pay . I dont know the percentage but i know there was a fair payment study done at some point. What are we doing about devising ways to collect that money because thats a substantial amount . I dont know the dollar amount. We have a fair evasion rate of 3 and 4 which is quite low for comparable transit agencies but for us its an important part of the operating budget. We have a proof of payment fair Inspection Program we have 38 fare inspectors who randomly ask passengers to demonstrate they have a valid pay clipper car or transfer or proof they paid. Its tough to enforce but we have enforcement. Director do we know among people who dont choose to pay, do we collect their income information . I know we have the programs for seniors and youth and lowincome individuals but not always do people enroll and it would be helpful to know if they evade the fare because they cant afford it or they feel like other people dont pay so they dont have to . Do we collect that data . We dont, no. It may be interesting. If cracking down on people who cant afford to pay is what were going to be doing im not a big fan on that but if its actually getting people who should be paying to pay, thats different. If we can collect information on that process maybe when they are filling out the ticket whats your income level or something. That would be helpful. Director sometimes people will scan several times and is there any way to prove the person attempted to scan the card . Ive had people i know that have been really upset because they got caught and they had actually thought their card swiped and it didnt. It wasnt like they purposefully tried to do it. Thats a frustrating experience for sure. I know the fare inspectors will community with the driver operator and the driver will know if the fare clipper tag isnt working so he or she can community that with the fare inspectors as they board the bus to prevent the citations from being issued. Director so theres no way it tags it as invalid . Director dr. Ramos. Thank you madam chair and for your report. Director gordon i understand our policy is we as farepaying customers need to be sure we have a proof of payment. If youre card isnt tagging, its your responsibility to make sure that maybe you go to a different much. What ive noticed is often times a machine will be broken on one end of the car and you as a farepaying customer should probably find another machine to tag it to demonstrate proof of payment. From about what i understand the proof of payment policy has demonstrated reduced and fare evasion and were winning in terms of saving time and saving money and its going to require cooperation and with respect to the presentation, i thought it was interesting you went after cashpaying customers versus those playing with clipper. Im wondering if theres a way we may be able to check on what your Response Rates were to that question and what we actually get like in our books and test the accuracy of either one. Yeah, there would be. I know there are other studies done on a larger scale. This study is primarily focussed on satisfaction and it pick up the other information. We would be able to look at it versus other studies. I dont know the numbers now but we can get back to you on that. Director it would be interesting to show if it was within the margin of error. One of the reasons we asked that question is not so much to track what your share of cash users are but make sure we are representing a wide share of users and able to look at satisfaction levels among cash users. Its a great point. Excellent. And im curious, did we have any opportunity to talk about the rationale on slide 8 on why people are less willing to walk if they know it will save them time . Its still high as you mentioned. Its still a decent percentage in willingness to walk but the drop in 5 with hypothesis was the changing of the stops and having an impact in a share of folks saying im already walking a couple blocks more now than a year and a half ago. Sometimes its late. Its not exactly this year. Now im not sure i want to walk longer. That may be a reason why it dropped. Well keep an eye on this one to see if its flat or where it goes. Excellent. Director its also important were mindful of the improvements we make to the pedestrian environment whether its safety or imply improving the physical environment for walking is not just something were doing because of a walking advocate asking for it but protecting customers. Our great secretary roberto boomer got back to me and i forgot about this, october 31, you wanted to update pe and we decreased evasion over the last five years. So its dropped from 19. 2 million to 17 million in evasion. Thats how much were losing. Thank you, mrs. Boomer. Director that you all. A couple observations around the fare evasion ill remember commander natella when she was in charge and i went on a ride along with the proof of payment directors and i remember the director telling me when they were sometimes so surprised with who the fare evaders were one day they did a bunch of emergency room doctors evading the fair coming back from lunch. It goes back to the previous discussion about bias and we cant assume that we know who is evading the fare or to your point, the reason theyre evading the fare. That was an interesting discussion. Im sorry vice chair heinicke is not theor because we focus on that and on slide 7 we can assume the 9 who say the Cash Transfer is a better value as the new fare box come on board and they get those that match the clipper or muni mobile thats 9 that will hopefully get them to realize it makes more sense to use muni mobile or clipper card. The cashfare cash fare is one we find interesting to watch and it goes back to the equity discussions we had. How do we get people to use clipper or use muni mobile if there are equity questions that were not sure we understand around that. Really interesting survey results. I know its easy for us to say we should have asked this and that and ooh wouldnt this be fascinate. But i dont think we appreciate how challenging and delicate to create these surveys to make a survey people are willing to answer and get you the data without getting bogged down in the weeds or distracting the situation. I appreciate that. I will say having presented at the board before, theres been some pretty good ideas that have come up. You cant fit everything in there but we have added questions in as result of questions that have come up in the Board Meeting so its a nice back and forth. Director and its good because your firm continues to do the survey. I imagine the experience you get around crafting it and dissecting the information is valuable to that and if i was asked on the survey would you be willing to walk further for a shorter ride since the two closest stops to me on the 5 and 21 have been removed id be one of those to say what . Thank you very much. Both of you for this and we will now move to Public Comment. Thank you. The clerk Herbert Wiener the only person to submit a speaker card on this matter. Herbert wiener. One question that wasnt really examined is ridership down. The riders were questioned but what about the general ridership . And why is ridership down . It was tangentially touched on because people were taking alternative means of transportation. Other people are simply getting in their cars. And what about those who are 65 and over . Why are they displeased with muni . And what about asking aspects of walking a longer distance . Do they feel its detrimental to their health . How many are on oxygen . How many are on arthritis . How many have serious diseases . This has never really been asked. And sometimes with lower income this is the only transportation they can have. So are they satisfied with it or not . Now, one group that hasnt been asked have been the drivers. I would like to see the muni drivers be surveyed for their satisfaction. This hasnt been done. I think they constitute the conscience of the muni. So you should ask input from the driver. So as far as saying that Public Service use of transportation wont be as good as private i dispute that. I think you can have the best Transportation System if the country with muni you just havent worked at it or examined it seriously. And i think its really tragic that all all managers with these advanced degrees from outstanding universities havent come up with something better. You have failed a worse situation. Director thank you. Any more Public Comment on this item . No, seeing none well close Public Comment and thank you again for the survey wore on this. Its fascinating information. Thank you. Well move on to the next tight em. The clerk item 13 is approving the sfmta legislative program. Good afternoon chairman brinkman and im director of Government Affairs for the sfmta i will present the proposed draft legislative program which governs all aspects and becomes our work plan to the extent we can predict anything that will happen in any legislative body we attempt to do that. This becomes a framework for that engagement. We attempted this earlier in the year and we see departments trying to get their programs lined up as early as possible. We took the program to our Citizens Advisory Council early in october and was approved with the support position as required this Draft Program was also presented to the citystate Legislation Committee comprised of representatives the city attorneys office, board of supervisors and Mayors Office and other and approved in that arena as a draft as well. In the process of doing this work, its important i think to share with you that we have also sat with the metropolitan transportation commission, our colleagues at the transportation authority, checking across both at the regional and local level to see where we can be working up partnership. I think were very fortunate in San Francisco to be so aligned particularly as it relates to our work at the state and federal level. The other jurisdictions really do not have that good fortunate. That combined with a strong support of an effective state and federal legislative delegation is fortunate for the work we do. The program itself on the local side, ill acknowledge my local Government Affairs manager effective effectively managing the relationship for the board of supervisors and attempts to cover the topics in general well be working on in the coming year. We can talk about any questions but i think its guided in general by some of the work youve talked about vision zero, our transit first. The muni equity strategy. A lot of those policies end up playing in policies at the board of supervisors and theres contract and capital projects. To the degree we have to go to the board for contract approves that also happens under the local Government Affairs work. On the state side were going in the second year of the current state legislative session. For our work ill acknowledge our senior legislative analyst has been adding capacity to provide the board with more frequent updates on our work at the state and federal level. Well continue to do that. In the past year in sacramento, it was a landmark year in terms of transportation funding. Some of you know based on your past experience at the state level, how hard it is to get agreement around state transportation funding. I think as soon as the before veep even the ink was dry the repeal efforts were launched. The attorney general approved the title in summary yesterday for the fb1 repeal and the proponents of the repeal started their signature Gathering Campaign as of today. They need 587,000 signatures to qualify that repeal for the nof 2018 ballot. I think all of us working in partnership with statewide organizations like the california transit association, through the fix the roads coalition are working committed to preventing that repeal even if it does qualify for the ballot and well keep you apprised on that work. Cap and trade funding. Theres an increase and whats notable for the agency, that program in particular has provided upwards of 95 million thus far for the shinee new lrv folks had a chance to ride friday. Well still be seeking another 100 million plus out of the program for the lrv facilities investment were committed to well be following that work closely. Another area to highlight and where i have found myself spending most my time the past year is around vision zero and our efforts which some have been involved in and supportive of, i appreciate the support of the board. A work like 8342 which would authorization automatic Speed Enforcement for San Francisco and san jose. The first pass we couldnt get an offer. This year we got an offer with Assembly Member which and senator wiener in San Francisco and senator bell and in san jose. We have made incredible process. I think weve built relationships with stakeholders from the equity side to privacy interests around motorists perspectives, triple as. We still have hurdles to overcome particularly with regards to the Highway Patrol andian embedded opposition to automated enforcement. Happy to answer more questions. These are deep dives. I just want to give a sense of where were spending our time. One thing that happened the past month in sacramento during the quieter time its a nice time to be up there and have more in depth policy conversations. This summer the National Transportation safety board as reported to this board, released a report on reducing speeds recognizing that speed is an underreported behavior as it relates to severe and fatal crashes in this country. We have also tom and i have had an opportunity to talk to one of the mtsb Board Members who love San Francisco and is willing to come here and be an advocate for the work. So were working to coordinate a possible visit for her in the coming months. Whether or not this ends up moving the needle well see but were working hard in that arena. Another bucket is emerging mobility and innovation. This is the broad arena the board has taken action on principles around the emerging mobility transportation arena which is broad and changing landscape before our eyes. Were doing the work in partnership with the other large city departments of transportation around california. Weve been in partnership with these departments, los angeles, oakland, san jose, sacramento, fresno, long beach, san diego the past two years and its proven to be a great way for us to bring big city voices to the conversation around things like the dmv rule making as it relates to autonomous vehicles. I added in the section of specifically it didnt have a home but its an initiative brought to us by the transit folks and its the bullet that talks about efforts to authorize three bicycle racks on motor coaches. It turns out other Properties Around the state are also interested in this and we brought that idea to the california transit association. Theyll seek an offer for that and similarly near and dear to director ramos heart is the transitonly lane enforceme