Thank you, nicole. Lets go on to our first presentation. Its an informational item by scott walton, manager, Navigation Center and shelter programs, department of homelessness and Supportive Housing. Welcome to the council. Thank you. It is an honor to be here. This item has been one we have been trying to get on the schedule for a number of month. I was presented some months ago with a series of questions about the council had for the department of homelessness in Supportive Housing regarding our Emergency Services which include Emergency Shelters and Navigation Centers. Im going to do a brief overview answering some of those questions, but also saving time for your questions on top of that. First to just give you an overview of what is included in our Emergency Services. We have an Adult Emergency shelter system that serves adults that do not have custody of minor children. We currently have nine sites with 1203 sleeping spaces. Of those, 574 are beds that are accessible 24 hours a day. Another three and a 40 beds are accessible, much of the day and when they are not accessible there is a rest and recline area we do have just under 300 beds that are in sites that are only available to us to use for shelter, at nighttime. Placement in our shelters is done by reservation, and we have four reservation centers, and Resource Center sites that are available. 311 has an information, and also 311 operates a waitlist for the people that are interested in getting a 90 day reservation. That way we treat all users of the shelter system equally. People do not have to stand in line, they simply call 31 want to get on the list again when it is their turn they are given the available shelter reservations choose. For the clients and individuals who are experiencing homelessness who are also receiving county Adult Assistance Program benefits, they get access to shelter as part of the benefit project under the cannot cash legislation passed in 2,002. They get their shelter reservations from the county Adult Assistance Program office which is located at 1235 Mission Street between eighth and ninth streets. Along with our Adult Emergency shelters which by the way also includes one shelter that targets traditional transitional age youth between 1824. We also have a family Emergency Shelter system. Our family system serves any adult or adult couple, adult family that has custody of minor children. We have 59 shelter rooms for families. We also have 100 beds in congregate settings. Placement in the family shelter is through our family access. Again, that information is available through 311. What is exciting to say is that we have sufficient shelter beds that no unsheltered family should have to be on the streets area they have a choice of going first to a congregate site and then being slated into a single room site. Unfortunately we do not have that in our adult system. But our family system we can say that we can offer shelter immediately to any unsheltered family and we work closely with the San FranciscoHomeless Outreach team which is part of our department. We work with 311. We work with the San FranciscoPolice Department and others who do outreach on the street to make sure they are aware of this opportunity for unsheltered families. Finally, about 4. 5 years ago we expanded our shelter system with a new model that goes under the name Navigation Centers. We currently have five sites open, and we have 494 beds, in those programs. Those programs serve adults, they are not serving families. Placement into Navigation Centers is by referral from specific organizations. The Homeless Outreach team can place people. We have now introduced programs in our department called, coordinated entry, where all people are assessed the same way related to their history of homelessness, their vulnerability and their barriers to resolving their homelessness. That helps us determine who gets offered permanent Supportive Housing and in the case of the family shelter system it helps to prioritize people into our family shelter single room stays. That is also a process used to place people in our Navigation Centers. If weve identified and unsheltered homeless person who is a priority for housing placement we want to get them into a safe space and also a place where we can work with them most effectively and efficiently to get them into housing, which resolves their homelessness. Finally we also work closely with several programs, the homeward bound program, the Police Department, homeless unit that works with people on the street. They also have the ability to place people into our Navigation Centers. That is a brief overview of the current status of our Emergency Services. I am very pleased to say that mayor breed issued a may oral Initiative Last fall that supports us to add 1,000 additional shelter beds and 500 Supportive Housing units between last fall and the end of 2020. We are in that process of expanding. We have done some expansion already. We have about 750 additional beds we are trying to add to the system now. In addition, the mayor has provided her support behind our Department Strategic framework. That framework is available on our website which that address will be added to the screen. The strategic framework is really our Department Plans for how we will address and reduce homelessness here in San Francisco. It also clearly state what we need to accomplish that. The 1,000 bed goal was part of our strategic framework. The mayor has endorsed that and given us a timeline to do that. But we have other solutions in that framework because no one solution will solve homelessness for everybody. Our strategic framework also includes the implementation, which we now have implemented coordinated entry for families, adults and transitional aged use 1824. What is really empowering is that somebody who is 1824 who may have a child can be assessed in either the conditional aged youth assessment, or the adult assessment. We have individuals and families expensing homelessness that moved back and forth with these populations and these three assessments work in a coordinated fashion. The mayor is also very supportive of our other system change efforts which includes expanding problemsolving. We have long known that permanent Supportive Housing is one of the best, or one of the Effective Solutions to someones homelessness. Our city and county cannot provide permanent Supportive Housing for every person expensing homelessness. We are expanding other problemsolving efforts, shortterm subsidies, onetime assistant efforts, and so forth to help people end of their homelessness, if they are not prioritized for placement and Supportive Housing. Finally, one of our departments significant transitions that the mayor has also been supportive of it as a full of what we call the one system online navigation and entry system that is a single database prior to this department being created which we celebrate our third anniversary next month in august. We had a 1517 databases across our different programs. We are in the process of trying to draw those into a single database. Therefore if somebody touches an Emergency Shelter system and later goes into, applies to, or shows of her rapid rehousing we are able to not have to ask them for all of their entry data again and also we have a better sense of their history which helps us serve them better. Those are some of our initiatives. Some of the questions i was asked to address is how are our Emergency Services working to be as accessible as possible . We have, in our shelter system, accessibility, although not every part, of every shelter is fully accessible. In order to have all of the beds we have, we do have some upper bunk beds. We do have some shelters that are only open overnight, and we can only offer mats on the floor. Because we have to set up and take down the shelter every single day. Therefore we have set up systems that have allowed us to offer the appropriate placements to people as they are available, and that is done through our Resource Centers for the Adult Emergency shelter system. We also have some sites that are not on ground level and do not have elevators. We have the majority of our beds are fully accessible. Unfortunately, as ive already stated, some of our shelters are not open 24 7. This is not a desire of ours, this is us trying to have as many shelter beds are not wanting to give up any of the shelter beds that have been active , many of them a longer than ive been involved which is 15 years. So that we dont lose beds, but we are in the process with all of this new effort to make sure beds are fully accessible, sites are fully accessible. We utilize a system of trying to meet people with their needs, transferring people as necessary , letting people select which shelters they want when they are on a weight list, doing our best to meet those requests. The one thing that has helped greatly, and i too want to recognize, joanna, for a program that is offered to all staff people of the adults and family Emergency Shelter systems and Navigation Centers about access to Emergency Services for persons with disabilities. This training we worked closely on when we first implemented it, teaches the staff of our providers. Most of our sites are run by a nonprofits. It teaches them how to address, recognize, respond to requests for accessibility and how to best coordinate with our office when the site cannot accommodate. What i am pleased with it is since we have introduced that we have seen a great reduction in the number of complaints and issues raised. We still have a great relationship with the Mayors Office on disability to address any concerns that do come up. Some specific accessibility questions i was asked to address. Our attendance allowed to help people with disabilities in shelters . We have the basic fundamental operational need to say that people must be able to selfcare although that selfcare can be done with the help of an attendant. I shelters are not in the place to offer that assistance themselves, nor can they immediately provide connection to that kind of service. But, we worked very hard to help people access inhome support services and the like. But we do need to ask people have some ability to selfcare, even if it is with the assistance of others because of the nature of congregate settings on the number of people that are in one program with a limited number of staff. We also work very closely with the department of Public Health to help identify how we can resolve issues. They provide staff to our clinics that are in some of our site and help assess people. They also work with hospitals to make sure hospitals understand the level of ability that is necessary to be placed in one of our Emergency Shelters. If somebody does not have that ability that we work with the department of Public Health to try to identify other levels of care. What we do know is that we can allow somebody who has an import services worker, we can allow them access to the shelter to assist. I was asked how many shelter beds are needed in the city in order for everyone who is homeless to not be homeless . We know from our point in count which was done in january of this year, there were about 8,000 people expensing homelessness and about 5,000 of those people identified as being unsheltered. We do not today have enough shelter beds for all of them. As i said, we do have enough to offer family immediate placement. But for adults, we do not. We are working to expand those thousand beds. Our reason for setting part of our strategic framework was not was not a standalone. We are also trying to expand our housing and our problemsolving to help address this. In at fiveyear Strategic Plan we hope to end family homelessness, transitional aged Youth Homelessness and reduce chronic homelessness with adults by 50 . I was asked specifically to address rules and issues with pets and Service Animals in our Emergency Services. Service companion and support animals along with pets, in the facilities are welcome in some facilities, we do not have where we can accommodate we always do. We consider transfers were possible and what we rely on is that the owner of the animal is in control of the animal at all times because these are congregate settings. We rely on the person for their care and control and what i am pleased to say is that our Navigation Center model which tries to be as low threshold as possible is open to pets as well as companion and support animals. I was asked to address the question, what is the protocol if a homeless persons animal is aggressive, or . As i said or a threat to others . We require the owner to be in control or provide control over the animal. If the pet is aggressive, jumps up, bites or knocks people down, we address that with the owner. At times we have had to tell that person their reservation does not have to fozthree, but that animal cannot be present in our facility. We work with control to try to address these concerns. We do have to look at the safety for all participants in our facilities. That is a lot of information. I have more, but i was asked to leave time for your questions. Obviously what we dont get to today, we will look for other ways to provide further information. I do thank you for this opportunity, because our relationship with the Mayors Office on disability has been really critical for us to effectively make our systems as successful as possible. Thank you for that presentation. Stay right there for a few minutes. That was a lot of information, you are correct. We want to stay in touch with you after the meeting. People can approach you if necessary. That would be great. I want to go to my councilmember colleagues. Do any of you have questions for our presenter . Yes. I will keep this a. Thank you for your presentation. That was a little bit overwhelming. That was a lot of information. 4311 that is not accessible for deaf people. You need the full phone number with the air code just so you know. 311 does not work for deaf folks. Another question i had or comment is the lack of communication. Do you know of any person who is killed with sign language. Im not talking about someone who has a minimal or beginner sign language skills, but someone who is fluent in sign language so if there is a deaf person who is there, like how they can get the care. For example a social worker how did they get housing. I know the process can be very overwhelming for a lot of people. There is a lot of different systems that you have to go through in order to get the housing sometimes. To have one person that they connect with who can understand, i do understand and know there is a lot of homelessness and people who need services right now. However, i do understand the challenges that come with it. I do understand it is a first come, first serve system. Since the number of people with disabilities is smaller than other homeless folks, how do we make sure they can be a priority and get the services they need . Also, how do they get interpreters as well . That is the other portion of that as well. Thank you for the comment about 311. I will make sure to add the phone number for tty and access to other presentations in the future. In terms of access and interpretation. We have limited access across our entire system. What i would encourage any adults or family to come forward as go to one of our access and make their needs known and we will work to try to provide the interpretation they need. You mentioned housing, which i did not speak a lot about, and that is very involved for filling out an application. There may be times when we seek something more than just using interpreting services such as tty. To assist a somebody an application, we do try to provide materials in a variety of different parameters, and we use language lines and tty. But we do not have, sign Language Interpreters at every site. We would encourage people to let the need be known and we will do our best to respond as quickly as possible. And assist them through that process. Thank you for the question. We have those same concerns and regardless of the percentage of disabled or challenged individuals in our population. We want to serve everybody equally. It is a matter of looking for the best place to do that. Thank you. I have one more. Most people do not use tty anymore. The technology has changed. Most people use phones. Anyway, just wanted to let you know that tty is an older technology. We have found with cell phones and so forth, if people have the ability to read, it is a really quick way to communicate. We are trying to move our processes forward, and provide as much accessibility, we have funding that is always a challenge, especially when we are trying to add as