Department uses jaws . She doesnt every day, but in her previous job before she came to Digital Services and then ongoing in our department, she has designed for jaws before. She understands to some extent how to use it. And she has a license on her computer, but what we decided over the summer, we needed a computer dedicated in our department that is only used for testing with jaws, so the rest of us in the department, a, can gain the skill set so we can do testing. B, so that we can have user testing and have it accessible or available to more people. Like it wasnt just enough for her to have it. Because she only has so much time. And also, its important for us to see this as this is a skill that everybody in our department should have, right . This is something we all need to get up to speed on and become proficient and hopefully good at. Mr. Madrid thank you. Im wondering if you can answer this question. Where someone apply for dahlia . Categories that your department has to follow . Categories that we have to file . Follow. Oh, like the rules. Yeah. That might be a better question for maria, because what i get is certain like business rules and i have to implement mr. Madrid i. T. . The i. T. , we do some service designs, so sometimes we take the existing process and be like, hey, what if we move this around or did this to create efficiencies for your staff . Mr. Madrid okay. Im not sure i answered your question. Mr. Madrid have you experience experienced application that is not completed or not efficiently, and how you guys connected to how do you guys do that . The question is, tell me if i understood, if they get applications that are not complete . Mr. Madrid or errors. Or errors . Mr. Madrid you guys have a lot of ongoing updates on the website. Yeah. The way that applications work, its a short form. So anybody who applied years ago, it was a stack of papers this thick and the rules are different. Now its called the short application. Its the bare minimum information that they need to get someone into the lottery. If you hit the Submit Button on dahlia, then thats everything you need to get in the lottery. And what happens is after the lottery, if you do well enough you meet with the leasing agent, they go through and vet. If something was typically, i cant say always, but if something is a little off in the dahlia application, lets say you put your i dont know data entry or something changed during that process after the lottery, the leasing agent checks and you have a chance to fix it. Like for example, on the dahlia application lets say you say i olivia stefanoviliv live in San Francisco. You uploaded a proof document, you meant to upload the lease, but you clicked the wrong thing, thats okay. Youll get to go into the lottery. Theyll say, hey, you uploaded the wrong document, bring in the right one and well count that. Mr. Madrid thank you. Ms. Senhaux chair Council Member . Ms. Sassouni brief question. Have you ever is your website able to reverse color background, so it has a white back black background with white letters . The white background is more challenging. There is a High Percentage of people who have vision impairment. Thats one question. Secondly, do you have access for other languages . Because some people may struggle with english. Its not their first language. Im wondering if its available in other languages. Excellent questions, thank you. Im not aware if we have reverse color. I know that we have the color contrast that christina did the test for. So ill look into that and get back to you. And then in terms of languages, there is, of course the citysupported languages, filipino, chinese and spanish. We support all of them on our sites. Historically, a lot of them were google translated and we did a bunch of testing earlier, may, june, april. And those were, of course, not adequate. Some were in certain languages, for example, there was pretty, i would say, embarrassing problems with the chinese translation. So what weve done from a community perspective, or a Research Perspective is partnered with asian institutes, do testing over there and speak with their staff. And come up with better translations and then also removing a lot of the google translations, the automated translations from google and making them human translations. They are sent to a vendor, then mohcd staff and then thats my long winded way of saying the dahlia site always supported the filipino, spanish and chinese, but it was not always the best quality. What did i miss . Ms. Sassouni closed captions in terms of the audio component . Because people would not have access to that information. Im not sure we have im not aware of any Audio Content we have on the site. Ms. Sassouni i saw it was on the list, Audio Content. Im sorry, youre correct. That list was a list of things that was on the audit. So the 29page document that christina has of all the things we should check, i probably shouldnt have listed, because in our case, there wasnt any content there. Ms. Sassouni okay, great, thank you. I should have done that better. Ms. Pelzman hi, thank you for being here today. You actually did answer my question in terms of focus grouping, or putting this out and actually letting people interact with it. A group id recommend is the independent living resource center. I actually have your site up right here. One of the questions i have is, do you provide images of the actual residents . Because right now, all that is displayed, from what i can see, is the exterior of the building . And particularly for people with disabilities, there could be multiple needs that may not necessarily be addressed in a generic what would be, i would imagine a fairly generic approach to design. Forgive me for making that assumption, but it would be really helpful to see what a studio looks like, or a onebedroom. Because youre saying it would help somebody who needs to look at certain features and understand if theyll work for their situation. Exactly. Thats so helpful to hear. We have enough features and requests to keep my team busy for five years, so its a matter of figuring out what is going to help the most people, or help make everybody at least get to have the same experience on the site. Thats really helpful, because weve had a lot of people ask for more pictures. Right now, youre correct. We look at a listing and there is only place for one picture and it tends to be a picture of the outside, and maybe one on the inside. Which is not sufficient. But that is really super that is very helpful for me to understand kind of a much more meaningful important reason to have the pictures, rather than just to see what it looks like. Ms. Pelzman and basic amenities. Where is the Garbage Disposal . How easy is it to get to it . Is there an Automatic Door that opens it . And if there is parking, how is that situated in terms of accessibility . Okay. And i was just going to mention. I dont know. Im brand new, so forgive me if i dont know the answer to this. But i was just wondering if maybe somebody on the council would be willing to participate in reviewing or auditing the system so we have somebody from our community here helping out . The last thing was just based on the presentation that we just had, are you coordinating with Emergency Response planning around the design of these facilities for disabled people . Is there some kind of enhancement that could be brought in . That is an excellent question. That is more for the Mayors Office of housing. Perhaps theyre planning. Youre trying to design and be proactive about addressing emergency preparedness, maybe there are elements that can be incorporated . Thats an excellent question. Could i get your card after and ill follow up with Maria Benjamin and see if she can get you an answer. Yes, thank you very much. Mr. Herman just a followup to my own question. The other issue is the bathroom accessibility. The ada bathroom in the units. People who need that. My question is, about the application and the use of the site. For people who are visually impaired. How is is there some way this was my question also about audio, is there some way to have somebody who is visually impaired fill out the application through a voice interaction . As opposed to having to have somebody sit there to help them fill it out . Is there some way to design digitally design the application so that its an audio application. And takes responses verbally from somebody who may have visual impairment . Okay. So just to make sure you understand, the applicant could speak an answer and then have the application ask a question, what is your name . And then the person speaks it. And then it gets filed into the application. Nicole through the chair, i think one of the things to check on christinas audit is what councillor herman is describing is something available through a voice dictation. And typically, if were following the current accessibility guidelines when were accounting for web accessibility, that is part of this audit. So my assumption is that were also testing specifically for what youre asking for. But it would be good to crosscheck that. Okay. I need to follow up with you on that. The only reason i brought it up, you said there was no Audio Content. And in response to the other Council Member. So i didnt feel there was any opportunity for anybody who was visually impaired to complete the application if there was no interactive Audio Content. Not built in. Thats why i asked the question. Thank you. Ms. Yu i think you can uncover a lot of this through user testing with people who are blind. My only thing is please pay your user testers. Thats all. Okay. Ms. Senhaux chair thank you. Any questions from staff . Nicole thank you for being here, emily. Im very sorry that our colleague maria could not join. I think there are other questions, but i think it would be good to, maybe collect those and help get some of these other questions. One comment that i have and again were happy to work with your team when you were talking about the slide that is not rolled out yet on the different disability categories that youre asking the agencies to account for, i guess my question is, lets see if i can be as succinct as possible if the unit has not been identified as a communication or mobility unit, are agencies still listing particular features . And what i mean to say is this, there is a certain number of units that we need to, by law, set aside for folks with mobility disabilities that have specific requirements and communication units, which are specifically for deaf individuals. Right . And then with specific visual features. There is not really in the code anything specific for low vision individuals besides requirements for external signage. So what im wondering is, if we surpass our number of available codeapproved units, are we still allowing for that distinction of the disability needs for or units. I guess my example, thinking about Council Member williams, who was unfortunately unable to be here, but is blind and has talked several times in Public Comment about working with her constituents at the lighthouse around trying to find housing. And many times individuals dont need specific other accessibility. They just need access to a unit. And so im wondering if the prioritization still happens if you technically run out of the coderequired units . And how that rolls over . Or if that is something we maybe need to take a closer look at . I think i understand your question. I think that is a conversation to be had with maria. I figured that, but i wanted to make sure [laughter]. The way that our categories are listed right now, there are other there are other disability types that we can account for, but dont match one to one to code unit, but that doesnt mean that that represents the number of people actually needing accessible housing. Right. Nicole so we can be thoughtful, i think, about how we list those disability categories. Okay. Nicole so whatever were representing is accurate to the actual inventory or not. Right. Nicole does that make any more sense . I think we need more discussion. I agree. I want more i would love more discussion, too, because i think its a conversation that could happen between yourself, myself and maria and then we could figure out the business side. The part between you two and then ill implement it. Nicole right. I want to make sure were not misrepresenting what is or isnt available. And when there is more available that could still be utilized by someone with a disability technically set aside unit for mobility, but it could still work. Still work because its an accessible building. I want to make sure, there are many people with disabilities who, beyond navigating our website, just have difficulty navigating the process of finding housing. Which i think we hear in every public forum, but people with disabilities in particular struggle with matching their particular needs to appropriate housing very often. Okay. Lets talk more. Because there is other work were doing to think about, a search feature. How to make it easier to figure out which listings are best. Nicole that sounds perfect. Thank you so much. Id like to [inaudible] add a point would it be possible [inaudible] ms. Senhaux chair microphone, please. Again, im new, apologies. Would it be possible for us to have the dahlia link on the councils website. So when people are looking you know, they go to the council on disabilities, for those seeking housing, the link would be right there. It would be easy for them to find. That makes sense to me, but thats you know. Weve linked to other resources on the web page. That would be no problem, yeah. And dahlia will never be done, its a process. So even some of the things we found in the audit, without getting too technical, were going to have to do a full rewrite of dahlia because the language is being sun setted. So there are some things we can do now and some things that have to wait. Im excited about starting from scratch. The code were in, its like having a car where you cant find the replacement part. Its getting outdated. So im excited with the new rewrite well be able to do things better. We have more tools at a our disposal technically. Ms. Senhaux chair i want to thank you very much for doing both parts of the presentation. We look forward to a followup. Thank you, all, appreciate it. Ms. Senhaux chair okay. So we have room for Public Comment. We have another presentation. Im going to ask for Public Comment, you can speak for three minutes. Do we have any Public Comment . I believe we have zack. Nicole and bruce as well. Ms. Senhaux chair and bruce. Okay, thank you. My name is bruce morgan. I just turned 70 on tuesday. I have Cerebral Palsy and a couple years back, i fractured my back. And ive been trying to i live in north beach. I have 22 stairs to climb. Ive been climbing them for 40 years. But i need, as i get older, uglier, slower, i need to get more accessible housing. I spend several years as a doing social work in the tenderloin many years ago and im finding that, like with dahlia, when i was looking at the website this morning, because i just did a quick look, it was showing you had to be working to because there was how much money you had to be making and what your rent would be. But for me, im retired. And so i couldnt it didnt do me any good. Thats the information that its giving. Good for those who use it, but in my particular case, it didnt seem to be helpful. And this is more information i didnt see at the moment. Im finding there are a lot of agencies in the city that deal with housing in one way or another, but a lot of times the information they have is outdated, or you know, its such that even theyre not sure if its accurate. And a lot of times all they can do is put you on a waiting list. And ive been on a waiting list here and there for years. I was on im on one where 4,000 people applied for 92 apartments. Im like 1,000 out of 4,000. And the thing is, it is getting harder to find housing, especially if youre trying to find because im paying 60 of my income to my housing as of right now. And that is pretty steep. And but you know [bell ringing] i dont know how much longer ill be able to live where i am, until i cant afford to live there anymore. There needs to be more coordination among the agencies in the city that deal with housing, so that when someone is trying to find housing, especially if theyre senior or disabled and theyre on fixed income, like i am, and theyre trying to find, they can know that the information [bell ringing] theyre getting is accurate and that this coordination among the agencies, and that you know, its current and it needs to so youre not just running from place to place and finding out youre just too late. And so i mean i dont know how long its going to take me to find housing. I mean, im on waiting lists, but you know, its getting harder because its getting more expensive to live here. And if youre a senior, disabled and lowincome, youre being forced out or into areas where its not necessarily safe all the time. And so there needs to be better coordination among the agencies. And people dont, you know, can know that the information theyre getting is current. Its not two or three months old or years old. And if they got a chance to find some housing, whether theyre just spinning their wheels and hoping that something is going to come up. Thank you for your help. Ms. Senhaux chair thank you, bruce. Ms. Senhaux chair any more Public Comment . Zack . Okay. Id like to request just one extra minute to speak slower for the sign language interpreters. Ms. Senhaux chair unless its disability related you can deny that request, thank you. Ms. Senhaux chair im not denying it, im explaining it. Its a request and youre denying it. Ill continue to give my Public Comment. Bruces comment hit the nail on the head. Housing is the dark cloud that face the Disability Community that we dont want to talk about, but we need to talk about. To be severe disabled. If youre disabled in california to the point you cant work, the maximum amount of money is around 600. Thats everything. If emily shore can show me any place that is available for rent under 950, ill be happy to give all the money in my wallet and the shirt on my back, because ive been looking for a long time. Especially a place that is wheelchair accessible. Thats a pipe dream as it is. Thats if its the whole amount,