Updated / Friday, 11 Dec 2020 10:40 A new report shows the shift to mobile and online banking during the Covid pandemic has lessened the trust people have in their bank Trust in banks is being eroded as the rapid move to digital services has all but removed person to person interactions, a new report from professional services company Accenture shows. The report reveals that the renewed shift to mobile and online banking during the pandemic has lessened the trust people have in their bank. Accenture's 2020 Global Banking Consumer Study is based on a survey of more than 47,000 consumers globally, including over 1,000 consumers in Ireland.