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Banks were in disruption well before Credit Suisse's collapse. New technologies, regulation, and changing customer behavior are just a few factors driving change, writes Daniel Kobler in a piece for finews.first.
How Can Banks Add the Human Element to the Digitizing Era? Published January 8th, 2021 - 01:00 GMT Consumer trust is failing—but banks can win it back. (Shutterstock) Under the pandemic hit, consumers had to use their bank’s digital channels, as a result of which 50 percent of consumers now interact with their bank through mobile apps or websites at least once a week, compared to 32 percent two years ago, a report said. This sudden increase in digital adoption is both a blessing and a curse for banks, said professional services firm Accenture in its “Banking Consumer Study: Making...
COVID-19 digitisation erodes trust in banks: survey By Malavika Santhebennur 15 December 2020 The rapid “pivot” to digital services during COVID-19 has accelerated the ongoing decline of consumer trust in banks, according to a new report. Accenture’s 2020 Global Banking Consumer Study found that in Australia only 29 per cent of surveyed consumers trust banks “a lot” to look after their long-term financial wellbeing, compared with 43...
Updated / Friday, 11 Dec 2020 10:40 A new report shows the shift to mobile and online banking during the Covid pandemic has lessened the trust people have in their bank Trust in banks is being eroded as the rapid move to digital services has all but removed person to person interactions, a new report from professional services company Accenture shows. The report reveals that the renewed shift to mobile and online banking during the pandemic has lessened the trust people have in their bank. Accenture's 2020 Global Banking Consumer Study is based on a survey of more than 47,000 consumers glo...