Dominion’s EnergyShare program allows customers facing financial hardships to apply for help regardless of income. And Pepco works with the Low-Income Home Energy Assistance Program to offer grants to customers. “We’re trying every way to get our customers to take action and that’s the most important thing,” said Ben Armstrong, Pepco spokesperson. “Our customers need to take action, they need to reach out so that we can get them engaged with the assistance that can help them get back on track.” Utility companies in Maryland can begin shutting off services to customers for lack of payment. Here's what to do if you're facing a shutoff. News4's Juliana Valencia reports.