Sonae MC to Modernize Customer Service Operations With Talkdesk Portugal market leader in food retail partners with Talkdesk Cloud Contact Center for future-proof customer service Talkdesk, Inc., the cloud contact center for innovative enterprises, today announced Sonae MC has started streamlining its customer service operations with Talkdesk CX Cloud. Sonae MC is the market leader in food retail in Portugal and a subsidiary of Sonae, a multinational corporation managing a wide portfolio of companies. Sonae MC's decision to select Talkdesk is motivated by its seamless integration with Salesforce Sales Cloud and the scalability of Talkdesk's cloud solutions to support rapid growth and provide the tools to make customer experience a competitive advantage.