Student complaints about universities surge to record high i

Student complaints about universities surge to record high in pandemic year


Signs on a window at Manchester Metropolitan University’s Birley campus (Peter Byrne/PA)
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Complaints to the universities watchdog have surged to a record high during the year of the pandemic.
The Office of the Independent Adjudicator (OIA) received 2,604 complaints from students in 2020 – the highest number ever received in a year – and it was an increase of 10% on 2019.
The figures come as the majority of university students in England have been told to stay at home and not return to campus under the latest lockdown.

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