Symphony SummitAI Is Recognized as a 2021 Gartner Peer Insights Customers' Choice for IT Service Management Tools Users give SummitAI the distinction of a Gartner Peer Insights Customers' Choice for effortlessly uniting IT service and asset management using artificial intelligence. News provided by Share this article Share this article LOS ALTOS, Calif., April 7, 2021 /PRNewswire/ -- Symphony SummitAI, an enterprise-class, AI-driven IT service management solution, today announced it was named a 2021 Gartner "We are honored to be named a Gartner Peer Insights Customers' Choice for the third year in a row in the ITSM category," said Satyen Vyas, CEO at Symphony SummitAI. "2020 truly showed us that IT's communication with employees does not have to be complicated and disjointed. At SummitAI, we continue to strive to create a positive experience for both users and service providers, develop a better work environment across verticals and departments, and inspire teams to deliver internal services in intelligent and productive ways."